Writuparna Pal
Kharagpur
Summary
Dynamic Relationship Manager with a proven track record at Ascent Media, excelling in client satisfaction and loyalty. Expert in hospitality software like Micros and OpenTable, complemented by strong teamwork and customer service skills. Successfully resolved client issues, enhancing service delivery and fostering long-term partnerships.
Overview
6
6
years of professional experience
Work History
Hostess
Holiday Inn
Dubai
02.2023 - 07.2024
- Greeted and assisted guests upon arrival, ensuring a welcoming atmosphere.
- Managed daily guest seating arrangements and maintained reservation logs.
- Communicated effectively with kitchen and wait staff to streamline service operations.
- Provided menu guidance and answered guest queries with professionalism.
- Monitored dining area to ensure cleanliness and timely service.
- Handled guest complaints promptly, ensuring positive resolutions and satisfaction.
- Assisted with daily administrative tasks such as opening/closing reports and guest feedback collection.
Relationship Manager
Ascent Media
New Delhi
01.2022 - 01.2023
- Built and maintained long-term client relationships and acted as the primary point of contact.
- Delivered high-quality client servicing, ensuring satisfaction and loyalty.
- Collaborated with internal teams to meet client needs and resolve issues efficiently.
- Maintained reports and documentation of client interactions for performance tracking.
Food and Beverage Hostess & Cashier
Le Meridien
New Delhi
06.2018 - 11.2019
- Greeted and assisted guests in the F&B area with courtesy and professionalism.
- Managed billing, reservations, and handled cash and digital payments.
- Used hospitality software (Micros, Opera, SERVME) to streamline services.
- Ensured guest satisfaction and handled complaints diplomatically.
Education
Graduation -
Directorate of Distance Education, Swami Vivekanand Subharti University
07.2025
Diploma - Hotel Management
Frankfinn Institute of Air Hostess Training
KolkataHigher Secondary -
W.B.C.H.S.E
Secondary Education -
W.B.B.S.E
Skills
- Micros
- Opera
- SERVME
- HotSOS
- OpenTable
- ON Q
- Microsoft Office
- Outlook
- Excel
- Phone Etiquette
- Teamwork
- Customer Service
- Cash Handling
- Hospitality management
- Communication skills
- Cash handling
- Time management
Hobbies and Interests
Travel
Disclaimer
I hereby declare that the above information is true and correct to the best of my knowledge and belief.
Languages
- English
- Hindi
- Bengali
<Enter your own>
- Date of Birth: 06/20/98
- Gender: Female
- Nationality: Indian
- Marital Status: Unmarried
- Religion: Hindu
Timeline
Hostess
Holiday Inn
02.2023 - 07.2024
Relationship Manager
Ascent Media
01.2022 - 01.2023
Food and Beverage Hostess & Cashier
Le Meridien
06.2018 - 11.2019
Graduation -
Directorate of Distance Education, Swami Vivekanand Subharti University
Diploma - Hotel Management
Frankfinn Institute of Air Hostess Training
Higher Secondary -
W.B.C.H.S.E
Secondary Education -
W.B.B.S.E
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