Bachelor of Technology - Electronics and Communication Engineering
Majhighariani Institute of Technology And Science
Odisha 04.2001 -
W Surya Prabha
Team Manager
Hyderabad
Summary
Accomplished Team Manager with 9+ years of experience at Amazon, progressing through Customer Service, Transaction Risk Management, Quality and Compliance, interim Data Analysis, and Operations Management. Strong exposure to Amazon Pay Later (BNPL), digital payment risk operations, AML, fraud prevention, KYC, and RBI-aligned compliance. Proven ability to lead teams, drive productivity and quality metrics, support audits, and deliver continuous process improvements through data-driven insights.
Education
Skills
Team Management
FinTech Risk Operations
Amazon Pay Later (BNPL)
Transaction Risk Management Services (TRMS)
AML and Fraud Investigation
KYC and Due Diligence
RBI and Regulatory Compliance
KPI and SLA Management
Quality Audits and Compliance
Process Improvement
Quicksight Reporting and Dashboards
Customer Relationship Management
Customer Satisfaction
Timeline
Bachelor of Technology - Electronics and Communication Engineering
Majhighariani Institute of Technology And Science
04.2001 -