Hi, I’m
Wuhaib Ibrahim
Assistant Manager - Axisbank
Chennai
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
2
years of professional experience
3
Languages
Work History
Axis Bank
Assistant Manager
4 2023 - Current
Job overview
- Provide accurate and timely information on billing, transactions, card features, and benefits.
- Address and resolve customer complaints and issues such as disputes, unauthorized transactions, and card replacements.
- Upsell and cross-sell additional credit card services and products based on customer needs.
- Escalate complex issues to the relevant departments and follow up to ensure resolution.
- Ensure compliance with bank policies, procedures, and regulatory requirements.
- Prepare and submit regular reports on customer feedback, issues resolved, and sales performance.
Citibank N.A.
C04
12.2022 - 03.2023
Job overview
- Provide outstanding service to customers by maintaining attention to detail and completing assigned work in a timely manner
- Adhere to company or site-specific safety policy and guidelines to ensure safe working conditions for self and others.
- Educate customers on secure banking practices to prevent fraud and safeguard their accounts.
ChaiCup
Sales and Marketing Executive
9 2022 - 12.2022
Job overview
- Identifying new sales and marketing channels and technologies as well as finding the best solutions to promote the business
- Collecting every possible information about the customers, their behavior and their true needs for the efficient flow of B2C sales.
Education
MEASI Institute of ManagementChennai, Tamil Nadu
MBA - Marketing and Logistics, First Class Degree
University Overview
Class: First Class Degree
The New CollegeChennai, Tamil Nadu
B.com Corporate Secretaryship, First Class Degree
University Overview
Class: First Class Degree
CBSE
Class XII
University Overview
Percentage: 61%
IGCSE
Class X
University Overview
Grade: B
Skills
Communication: Excellent verbal and written communication skills for clear and professional customer interactions
Problem-Solving: Strong ability to address and resolve customer issues efficiently and effectively
Relationship Building: Skills in building and maintaining positive relationships with customers
Time Management: Efficiently managing time to handle multiple customer inquiries and tasks simultaneously
Product Knowledge: In-depth knowledge of the bank’s products and services, including credit cards, loans, and investment options
Sales Skills: Ability to upsell and cross-sell banking products based on customer needs
Teamwork: Working effectively with colleagues to ensure smooth branch operations and customer satisfaction
Training and Mentoring: Assisting in training new staff members and sharing best practices
Personal Information
- Date of Birth: 12/17/1998
- Gender: Male
- Nationality: Indian
- Marital Status: Single
Disclaimer
I hereby declare that the above-furnished details are true to the best of my knowledge and I bear the responsibility for the correctness of the above-mentioned particulars.
Awards and Recognitions
Best Newcomer Award, Citi Bank (2023)
- Recognized for outstanding performance and contribution within the first year of employment.
Nil Defect Award, Axis Bank (2023)
- Recognized for maintaining 100% accuracy in transactions and documentation.
Timeline
C04
Citibank N.A.
12.2022 - 03.2023
Assistant Manager
Axis Bank
4 2023 - Current
Sales and Marketing Executive
ChaiCup
9 2022 - 12.2022
MEASI Institute of Management
MBA - Marketing and Logistics, First Class Degree
05.2022
The New College
B.com Corporate Secretaryship, First Class Degree
05.2020
CBSE
Class XII
04.2017
IGCSE
Class X
04.2015