PowerbI
Xavier Sebastine Raj
Bangalore
Summary
With 14 years of expertise in organizing business operations, financial oversight, and resource management, this resourceful Project Manager is dedicated to achieving smooth flow and efficient project operations. Excels in leading the procurement of essential resources, including equipment and supplies, to ensure seamless project execution. Closely monitors projects and adheres to production schedules and budgets, effectively managing production teams, identifying potential issues, and providing targeted solutions. Comprehensive knowledge of accounting principles, bookkeeping, budgeting, and financial management further enhances the ability to drive successful project outcomes.
Overview
13
13
years of professional experience
3
3
Certifications
3
3
Languages
Work History
Project Manager
Flipkart Internet Private
10.2023 - Current
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Planned, designed, and scheduled phases for large projects.
- Identified plans and resources required to meet project goals and objectives.
- Monitored project performance to identify areas of improvement and make adjustments.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
Assistant Manager of Operations
Flipkart Internet Private
10.2021 - 09.2023
- Managed daily operations, delegating tasks appropriately to ensure smooth functioning of the facility.
- Coordinated with other departments to improve overall company efficiency and effectiveness.
- Coordinated with General Manager in different operational issues and promotional activities.
- Boosted customer satisfaction by addressing inquiries promptly and resolving issues effectively.
Operation Analyst
Flipkart Internet Private
09.2019 - 10.2021
- Improved operational efficiency by identifying and implementing process improvements and streamlining workflows.
- Contributed to a positive work environment by fostering open communication channels among team members, resolving conflicts promptly.
- Increased team productivity by developing training materials and conducting workshops for new hires and existing staff members.
- Managed multiple projects simultaneously while maintaining strict deadlines, ensuring successful completion within budget constraints.
- Enhanced collaboration between cross-functional teams by establishing effective communication channels and facilitating meetings.
Team Lead
Flipkart Internet Private
03.2018 - 09.2019
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Established clear performance metrics for the team which helped in tracking progress towards set targets effectively.
- Coached team members in techniques necessary to complete job tasks.
Escalation Specialist
Flipkart Internet Private
04.2017 - 03.2018
- Resolved customer complaints by effectively managing escalations and addressing concerns in a timely manner.
- Championed a customer-centric approach within the escalation team, consistently advocating for clients'' best interests and satisfaction.
- Reduced case resolution time by closely monitoring progress and following up with relevant parties as needed.
- Provided expert guidance to colleagues on resolving high-priority cases, sharing knowledge and expertise across the team.
Subject Matter Expert
Flipkart Internet Private
05.2016 - 03.2017
- Mentored junior team members, contributing to their professional growth and development.
- Enhanced team performance by providing expert guidance on critical projects and strategic initiatives.
- Established best practices for knowledge sharing, fostering a culture of continuous learning and improvement.
- Developed effective training materials for diverse audiences, resulting in improved skillsets and increased job satisfaction.
Specialist Consultant
Flipkart Internet Private
07.2014 - 04.2016
- Directed customers to appropriate departments for additional support.
- Identified customer issues with products or services, investigated causes and initiated resolutions.
- Assessed and offered solutions to improve procedures and customer experiences.
- Responded to customer inquiries via phone, email and web-based platforms.
- Achieved high customer retention rates by consistently delivering exceptional support and assistance.
Warehouse Supervisor
Flipkart Warehouse
12.2012 - 07.2013
- Supervised shipping and receiving, distribution and workplace safety.
- Supervised warehouse operations by managing employees during shifts.
- Operated warehouse material handling equipment correctly to move loads.
- Used warehouse management software to reconcile daily inventory.
- Managed a team of warehouse workers for optimal scheduling, task delegation, and overall productivity.
- Increased accuracy in order fulfillment with thorough quality control checks before shipping orders.
Warehouse Inventory Specialist
Flipkart Warehouse
05.2012 - 12.2012
- Improved order accuracy with thorough inventory audits and regular stock checks.
- Provided comprehensive training for new hires on warehouse procedures, safety protocols, and equipment usage.
- Increased order fulfillment speed by optimizing picking routes and organizing stock efficiently within the warehouse.
- Conducted weekly cycle counts to maintain accurate inventory records and identify discrepancies promptly.
Education
Bachelor of Commerce - Commerce
Government First Grade College
Bengaluru, India 04.2001 -
Skills
Project management
Project planning & development
Strategic & Work flow planning
Problem-solving
Team management
Operations management
Customer service
Workflow optimization
Operations research
Business intelligence
Robotic process automation
Problem-solving abilities
Software
Excel
Google Spreadsheet
SQL
Technical Thinking
Canva - PPT
Certification
Daily Habits for Effective People Management
Timeline
Daily Habits for Effective People Management
06-2024
LinkedIn logo Communication Foundations
06-2024
[Area of certification] Training - [Timeframe]Introduction to Data Science
06-2024
Project Manager
Flipkart Internet Private
10.2023 - Current
Assistant Manager of Operations
Flipkart Internet Private
10.2021 - 09.2023
Operation Analyst
Flipkart Internet Private
09.2019 - 10.2021
Team Lead
Flipkart Internet Private
03.2018 - 09.2019
Escalation Specialist
Flipkart Internet Private
04.2017 - 03.2018
Subject Matter Expert
Flipkart Internet Private
05.2016 - 03.2017
Specialist Consultant
Flipkart Internet Private
07.2014 - 04.2016
Warehouse Supervisor
Flipkart Warehouse
12.2012 - 07.2013
Warehouse Inventory Specialist
Flipkart Warehouse
05.2012 - 12.2012
Bachelor of Commerce - Commerce
Government First Grade College
04.2001 -