Ximena Rios-Cruz
Noblesville
Summary
Professional with experience providing superior level of customer service to guests, during high-volume and low-volume environments. As well as very adaptable to various scenarios prepared to provide attention to guest needs and accurately answer questions.
Overview
2
2
years of professional experience
Work History
Front Desk Coordinator
Bumble Kids Pediatric Dentistry
Westfield
05.2025 - Current
- Scheduled patient appointments using electronic health records system.
- Greeted and assisted families in a welcoming environment.
- Maintained organized front desk area for smooth operations.
- Managed incoming calls and addressed patient inquiries promptly.
- Coordinated patient check-in and check-out processes efficiently.
- Collaborated with dental staff to ensure timely patient flow.
- Educated families on dental hygiene practices and office policies.
- Processed payments from customers including cash, checks, debit and credit cards, gift cards.
Restaurant Hostess
Don Rigo
Carmel
03.2023 - 05.2025
- Greeted and seated guests promptly at Don Rigo's vibrant dining area.
- Managed reservations and waitlists using the restaurant's scheduling system.
- Collaborated with servers to ensure smooth guest service flow during peak hours.
- Handled guest inquiries and concerns with professionalism and courtesy.
- Answered incoming calls with appropriate greeting and provided information about menu items or services offered.
- Checked dining and serving areas to verify proper cleanliness and readiness for guests.
- Developed long-term relationships with customers to increase opportunities for repeat business.
- Balanced cash register at end of shift according to established procedures.
- Accepted payments from guests for dine-in and take-out foods.
Education
Bachelor of Science - Biology
Indiana University, Purdue University Indianapolis
Indianapolis, IN05-2029
High School Diploma -
Hamilton Southeastern High School
Fishers, IN05-2025
Skills
- Customer service
- Effective communication
- Team collaboration
- Conflict resolution
- Business correspondence
Languages
Spanish
Native/ Bilingual
Timeline
Front Desk Coordinator
Bumble Kids Pediatric Dentistry
05.2025 - Current
Restaurant Hostess
Don Rigo
03.2023 - 05.2025
Bachelor of Science - Biology
Indiana University, Purdue University Indianapolis
High School Diploma -
Hamilton Southeastern High School
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