Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Xiomara Nunez

Westfield

Summary

Dynamic Staffing Coordinator at Exegistics with expertise in new hire onboarding and payroll administration. Proven track record of enhancing client satisfaction through strategic recruitment and strong relationship management. Adept at reducing payroll errors and fostering employee retention, demonstrating exceptional attention to detail and effective communication skills.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Staffing Coordinator

Exegistics
06.2024 - 05.2025
  • Verified payroll, vacation and sick time hours to support accounting processes.
  • Assisted in onboarding new hires, facilitating a smooth transition into their roles and supporting employee retention efforts.
  • Increased client satisfaction by maintaining thorough knowledge of client needs and matching suitable candidates for open positions.
  • Worked closely with other departments within the organization to address workforce planning needs effectively.
  • Developed and facilitated new-hire orientations.
  • Conducted comprehensive interviews, assessing candidate skills and cultural fit for successful placements.
  • Developed strong relationships with clients, leading to repeat business and long-term partnerships.
  • Handled complex payroll situations such as back-pay calculations, garnishments, and overtime payments with accuracy and professionalism.
  • Uploaded time records into computer system and made adjustments to create accurate database for payroll processing functions.
  • Reduced errors in payroll calculations with meticulous attention to detail and thorough data verification.

Job Recruiter

Elwood Staffing
12.2021 - 02.2024
  • Conducted comprehensive candidate assessments using behavioral interviewing techniques to identify the best-fit talent for each role.
  • Collaborated closely with hiring managers to understand specific position requirements and establish effective search criteria.
  • Developed customized sourcing strategies for hard-to-fill roles, resulting in successful placements of highly qualified professionals.
  • Established trust-based relationships with passive candidates by providing valuable career advice and maintaining ongoing communication about potential opportunities.
  • Maintained up-to-date knowledge of industry trends, employment legislation, and best practices in order to provide expert guidance to both clients and candidates.
  • Assisted employees with inquiries regarding their paychecks, deductions, and other related issues, providing clear and concise communication.

CSR II

BMV
11.2019 - 05.2021
  • Evaluated driver performance through ride-alongs, providing constructive feedback for continuous improvement.
  • Enhanced driver safety by conducting thorough training sessions on defensive driving techniques.
  • Worked effectively in fast-paced environments.
  • Proven ability to learn quickly and adapt to new situations.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Paid attention to detail while completing assignments.
  • Examined, categorized, and sorted incoming documents.
  • Upheld confidentiality of information to avoid potential data breaches and client lawsuits.

Enrollment Broker

Maximus Health Services
05.2018 - 10.2019
  • Demonstrated excellent customer service skills by actively listening to client needs and providing tailored solutions in a timely manner.
  • Managed a high volume of enrollments during peak seasons without compromising quality or accuracy of work.
  • Assisted clients in selecting appropriate health plans based on their needs, preferences, and budget constraints.
  • Developed clear marketing materials to educate potential clients on the benefits of enrolling through our brokerage services.
  • Educated clients on the intricacies of their health insurance policies, empowering them to make informed decisions.
  • Efficiently managed high-pressure situations such as claim denials or unexpected policy cancellations.
  • Answered inbound calls from existing and future policyholders to answer inquiries and discuss insurance options.
  • Verified insurance coverage by telephone and online to guarantee proper reimbursement of benefits and estimate patients' financial responsibilities.

Call Center Representative

Stericycle
07.2016 - 05.2018
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
  • Reviewed and analyzed claims to ensure accuracy, completeness, and compliance with company policies.
  • Collaborated with other departments to ensure seamless communication and resolve any customer-related concerns.

Manager

Steak N Shake
06.2015 - 07.2016
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Maintained payroll information by calculating, collecting, and entering data.
  • Verified timekeeping records and handled any discrepancies with employees.

Education

Franklin Central High School
Indianapolis, IN
05-2015

Skills

  • New hire onboarding
  • Staff coordination
  • Recruitment
  • Budget tracking
  • Payroll administration
  • Inventory control and record keeping
  • Staff management
  • Customer service

Certification

Payroll Certified

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Staffing Coordinator

Exegistics
06.2024 - 05.2025

Job Recruiter

Elwood Staffing
12.2021 - 02.2024

CSR II

BMV
11.2019 - 05.2021

Enrollment Broker

Maximus Health Services
05.2018 - 10.2019

Call Center Representative

Stericycle
07.2016 - 05.2018

Manager

Steak N Shake
06.2015 - 07.2016

Franklin Central High School

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Xiomara Nunez