Yachna Kumari
DELHI,DELHI
Summary
With a proven track record at AXIS BANK LTD., I excel in operational efficiency and leadership, enhancing customer satisfaction and team motivation. Expert in AML compliance and customer service, I've significantly contributed to operational improvements and regulatory adherence, demonstrating exceptional problem-solving and teamwork skills.
Operations professional with strong grasp of process optimization, strategic planning, and project management. Known for effective team collaboration and delivering consistent results in dynamic environments. Adept at improving operational efficiency, managing cross-functional teams, and adapting to evolving business needs. Recognized for leadership, problem-solving abilities, and excellent communication skills.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Backup Operations Head
AXIS BANK LTD
09.2023 - Current
- Authorization transactions up to 1 cr
- Managing deceased claims
- Managing COMOS freeze in accounts
- Managing Notices
- Managing voucher scanning
- Deliverables, Managing voucher pickups
- Managing customer complaints
- Managed and allocated staff and material resources to meet production goals.
- Managed daily operations, ensuring timely delivery of high-quality products and services to clients.
Manager
AXIS BANK LTD
03.2023 - Current
- Managing locker operations, Allotment, and Surrender
- Authorization transactions up to 50 lakhs
- Managing cosmos freeze in account
- Managing Death Claim cases
- Managing notices
- Handling customer complaints
- Building and maintaining healthy business relations with major clients and ensuring customer satisfaction by delivering the best service
- Accomplished multiple tasks within established timeframes.
- Managed and motivated employees to be productive and engaged in work.
- Maintained professional, organized, and safe environment for employees and patrons.
- Developed and maintained relationships with customers and suppliers through account development.
- Defined clear targets and objectives and communicated to other team members.
Deputy Manager
AXIS BANK LTD.
03.2021 - 03.2023
- Authorization transactions up to 10 lakh
- Managing customer queries and complaints
- Managing cosmos in accounts
- Managing locker surrender, Allotment, and Locker operations
- Cosmos freeze in accounts
- Managing Customer data and portfolio
- Conceptualizing and implementing sales promotional activities for market development
- Created and maintained a strong team culture that promoted high levels of collaboration, employee satisfaction, and overall performance.
- Improved team efficiency by streamlining processes and implementing innovative management strategies.
Assistant Manager
AXIS BANK LTD.
06.2019 - 03.2021
- Branch Banking Operations
- Product demonstration and presentation with the client
- Dealing with HNI & Customers
- Client handling
- Reporting of daily activity to top management
- Maintain daily reports, client profiling reports
- Organizing meetings and promotional talks as and when required
- Monitor competitor activities and devise effective counter measures
- Conceptualizing & implementing sales promotional activities for market development
- Building and maintaining healthy business relations with major clients and ensuring customer satisfaction by delivering the best service
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Improved customer satisfaction by resolving complaints and inquiries promptly.
HR Trainee
INDUSIND BANK
04.2018 - 06.2019
- Worked as an HR trainee, Interview new employees, and feedback from ex-employees for the betterment of our bank
- Streamlined recruitment efforts, utilizing social media platforms for job postings and candidate sourcing.
- Enhanced communication within the department by organizing team-building activities and workshops.
- Improved HR processes by streamlining employee onboarding and orientation procedures.
- Collaborated with Senior HR Specialists on special projects such as revising company handbooks or conducting salary benchmarking studies.
Education
MBA - Human Resources Management
Gitarattan International Business School
Rohini06-2019
Bachelor of Arts - History
Ram Lal Anand College
Delhi06-2017
Commerce
Kendriya Vidyalaya Business School
Patna06-2014
Skills
- Customer service
- Leadership qualities
- Know your customer
- Anti-money laundering
- Enhanced due diligence
- AML compliance
- Transaction monitoring
- Teamwork
- Problem-solving
- Time management
Accomplishments
- Supervised team of 20 staff members.
- Resolved product issue through consumer testing.
- Documented and resolved death claim cases and cosmos cases which led to achieve many numbers.
- Achieved KRA by completing targets with accuracy and efficiency.
- Collaborated with team of 20 in the development of new products.
- Supervised team of 20 staff members.
Certification
- IRDA CERTIFIED by Axis bank in December 2019
- Best employee award in 2023 for achieving my KRA and handle operational work.
- Award for achieving mortgage and home loan target.
- Award for good customer service and handling.
Languages
English
Professional Working
Hindi
Professional Working
Timeline
Backup Operations Head
AXIS BANK LTD
09.2023 - Current
Manager
AXIS BANK LTD
03.2023 - Current
Deputy Manager
AXIS BANK LTD.
03.2021 - 03.2023
Assistant Manager
AXIS BANK LTD.
06.2019 - 03.2021
HR Trainee
INDUSIND BANK
04.2018 - 06.2019
MBA - Human Resources Management
Gitarattan International Business School
Bachelor of Arts - History
Ram Lal Anand College
Commerce
Kendriya Vidyalaya Business School
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