Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Yackelin Santibanes Estrada

Indianapolis

Summary

Dynamic healthcare professional with extensive experience at Eskenazi Health, excelling in admissions and registrations. Proven expertise in insurance verification and data entry, ensuring seamless patient experiences. Recognized for exceptional call management and effective communication, fostering collaboration among clinical teams to enhance service delivery. Committed to advocating for vulnerable populations.

Overview

8
8
years of professional experience

Work History

Registrar

Eskenazi Health
04.2024 - Current
  • Proactively contributes to Eskenazi Health’s mission: Advocate, Care, Teach, and Serve with special emphasis on the vulnerable population of Marion County
  • Registers patients by validating demographic information, identification of appropriate payer sources, executing general consent form authorizing treatment and securing and imaging appropriate documents (photo ID, insurance cards, etc.) into OnBase Front Office Scanning
  • Collects prepayment for pending services (when applicable) and co-pays as defined by patient insurances
  • Reconciles the cash drawer
  • Follows appropriate policies and procedures in production at each area.
  • Matches and retrieves appropriate patient from EHR
  • Directs patients to financial counselors when no payer is identified and/or patient has outstanding balance
  • Create a referral or schedule an appointment with Financial Counseling
  • Determines if reason for visit is accident related (worker’s compensation, automobile accident)
  • Utilizes Experian system to verify address provided by patient
  • Interacts with clinical and non-clinical staff in professional, efficient, and friendly manner
  • Interpreted conversations simultaneously to help both parties handle medical needs
  • Pointed patients in right directions in clinic.

Patient Service Representative

Jane Pauley Community Health Center
10.2023 - 03.2024
  • Answer, triage, and process requests for new patient appointments with primary and specialty providers in a timely manner, making sure that all appointments are made with respect to patient preferences, & insurance plan (where appropriate).
  • Collect and verify patient and insurance demographics.
  • Works with primary care and specialty provider offices to best coordinate transfer of required information and generate the best possible patient experience.
  • Ensures that all scheduled appointments/referrals are appropriately documented to include accurate insurance and patient demographics.
  • Responsible to efficiently expedite the highest number of requests without compromising an exceptional customer experience.
  • Promotes cooperation and helpful behaviors towards all. Shares ideas and participates in performance improvement related activities.
  • Maintains professional demeanor in every level of communication whether inter-department, customer, peer, or leadership.
  • Interpreted services to families during process of scheduling initial visit and coordination of ongoing treatment.

Data Entry Pharmacy Technician

Northwind Pharmaceuticals
08.2021 - 08.2022
  • Counted, measured, and compounded medications following standard procedures.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Maintained proper drug storage procedures, registries, and records for controlled drugs.
  • Collected co-payments or full payments from customers.
  • Coordinated with physicians and insurance agency representatives for speedy resolution of prescription discrepancies.
  • Interpreted conversations simultaneously to help both parties handle medical needs or manage personal concerns.

Pharmacy Technician

Eskenazi Hospital
09.2018 - 03.2021
  • Communicated with patients to collect information about prescriptions or arrange consultations with pharmacists.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
  • Served as Spanish interpreter for patients and staff clinical encounters by delivering accurate, skilled interpretations to facilitate effective communications.

Pharmacy Technician Trainee

CVS Pharmacy
06.2017 - 11.2017
  • Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
  • Resolved non-routine issues like third-party billing, computer system, and customer service issues.
  • Reviewed and verified customer information and insurance provider information.

Education

High School Diploma -

Warren Central
Indianapolis, IN
05-2017

Skills

  • Admissions and registrations
  • Data entry expertise
  • Insurance Verification and eligibility
  • Processing payments
  • Medical terminology proficiency
  • Call management

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Registrar

Eskenazi Health
04.2024 - Current

Patient Service Representative

Jane Pauley Community Health Center
10.2023 - 03.2024

Data Entry Pharmacy Technician

Northwind Pharmaceuticals
08.2021 - 08.2022

Pharmacy Technician

Eskenazi Hospital
09.2018 - 03.2021

Pharmacy Technician Trainee

CVS Pharmacy
06.2017 - 11.2017

High School Diploma -

Warren Central

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Yackelin Santibanes Estrada