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Yadati Rakshith
Data Science Graduate
Hyderabad
Summary
Responsible for efficiently managing and resolving cases by utilizing available resources, escalating when necessary, and providing
empathetic customer support. Collaborates with team members and management for quick resolutions, documents solutions, mentors
colleagues, and conducts root cause analysis to improve processes. Proactively acquires new knowledge, identifies training gaps, and
contributes to case reduction and improved support quality.
Overview
3
3
Certifications
3
3
Languages
Education
Bachelor of Technology - Data science
Vignana Bharathi Institute Of Technology
Hyderabad, Telangana, India07-2024
Intermediate - MPC
Keshav Smarak Junior College
Hyderabad, Telangana, India04-2020
Skills
- Ability to efficiently plan and prioritize workloads to meet deadlines while understanding customer expectations
- Ability to influence and overcome objections and able to interact with multiple levels of customers and associates
- Good communication skills, including telephone, virtual, written, and verbal communication in both the local language and English
- Technical Skills: AWS, Docker, Azure, Python ( intermediate), PowerBI (intermediate), SQL (Basics)
Interests
Cooking
Gaming
Certification
Exploratory Data Analysis https://coursera.org/verify/QEPN3MFTFBF
ACHIEVEMENTS
AVISHKAR 2K21 (02/2021) Achieved participation certificate by participating in AVISHKAR 2K21, a Technical Paper Presentation organized by IEEE - VBIT in First year at Vignana Bharathi Institute Of Technology
Timeline
Bachelor of Technology - Data science
Vignana Bharathi Institute Of Technology
Intermediate - MPC
Keshav Smarak Junior College