Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

YADAVAMOORTHI SHANMUGAM

DINDIGUL
YADAVAMOORTHI SHANMUGAM

Summary

Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach. Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving. Dedicated [HOTEL] professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand

. Multi-tasking Manager well-known for creating positive workplace culture and high-performing teams. Demonstrated [Product or Service] expertise, including competitive offerings, pricing and market positioning.

Overview

18
years of professional experience

Work History

ANORA HOTELS AND RESORTS PVT LTD

Hotel-general-manager
08.2018 - Current

Job overview

  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
  • Controlled costs to keep business operating within budget and increase profits.
  • Developed and implemented business strategies to achieve business goals and stay competitive.
  • Planned and budgeted accurately to provide business with resources needed to operate smoothly.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

CHANDRA PARK HOTEL

Front Office Manager
09.2013 - 07.2015

Job overview

  • Reconciled end-of-day reports to determine accurate billing and payment processing.
  • Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
  • Created, prepared, and delivered reports to various departments.
  • Prepared agendas and took notes at meetings to archive proceedings.
  • Prepared reports to assist business leaders with key decision making and strategic operational planning.

MILESTONES HOTELS PVT LTD

Food and Beverage Manager
07.2012 - 06.2013

Job overview

  • Resolved customer complaints involving food or beverage quality and service.
  • Maintained highest standards for beverage quality and service.
  • Trained food and beverage service personnel, confirming staff to provide recommendations and answer questions.
  • Responded to customer complaints, addressing concerns, and distress with amicable interactions.

AARTHI HOTELS

Front Office Manager
08.2006 - 10.2012

Job overview

  • Reconciled end-of-day reports to determine accurate billing and payment processing.
  • Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
  • Coached employees through day-to-day work and complex problems.
  • Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.

Education

ORIENTAL INSTITUTE OF HOTEL MANAGEMENT
MADURAI

High School Diploma
06.2005

University Overview

Skills

  • Managing Laborers
  • Employee Training
  • Managing Live Events
  • Invoice Reconciliation
  • Managing Multiple Tasks
  • Configuration and Management
  • Strategic Planning
  • Schedule Preparation
  • Lead Generation
  • Budgeting and Cost Control

Timeline

Hotel-general-manager
ANORA HOTELS AND RESORTS PVT LTD
08.2018 - Current
Front Office Manager
CHANDRA PARK HOTEL
09.2013 - 07.2015
Food and Beverage Manager
MILESTONES HOTELS PVT LTD
07.2012 - 06.2013
Front Office Manager
AARTHI HOTELS
08.2006 - 10.2012
ORIENTAL INSTITUTE OF HOTEL MANAGEMENT
High School Diploma
YADAVAMOORTHI SHANMUGAM