Summary
Overview
Work History
Education
Skills
Software
Certification
Timeline
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Yadhu Krishnan.R.Nair

Customer Service Associate
Sree Vilas,Maruthur PO,Palakkad,Kerala

Summary

Dedicated Mechanical Engineering graduate with knowledge of Procurement,Global Sourcing,Supply chain management and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

1
1
year of professional experience
6
6
years of post-secondary education
3
3
Certifications
4
4
Languages

Work History

Customer Service Associate

Sutherland Global Solutions
Kochi , Kerala
2021.10 - Current
  • Maintain customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Maintain accurate and current customer account data with manual forms processing and digital information updates.
  • Improve customer satisfaction ratings by addressing issues and fostering timely resolution.

Graduate Apprentice Trainee (Procurement & SCM)

TVS Motor Company
Hosur , Tamil Nadu
2019.10 - 2020.10
  • Planning, ordering and tracking of parts that are imported for manufacturing of motorcycles
  • Payment to suppliers
  • Ensuring delivery and receipt of parts as per schedule
  • Ensuring Quality standards of parts
  • Claiming credit notes from suppliers regarding rejected parts
  • Engaging with International suppliers related to order and delivery
  • Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
  • Developed team communications and information for meetings.

Education

B.Tech - Mechanical Engineering

Jawaharlal College of Engineering And Technology
Palakkad
2014.06 - 2018.04

Higher Secondary Education - Biology Science

TRKHSS
Vaniamkulam
2012.06 - 2014.03

SSLC - Science

St. Paul’s English Medium High School
Pattambi
2011.06 - 2012.03

Skills

    Stock management

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Software

Auto CAD

CATIA

SOLID WORKS

SAP

PRO E

MICROSOFT EXCEL

MICROSOFT POWERPOINT

MICROSOFT WORD

Certification

Diploma in Mechanical Designing (Auto CAD 2D,3D,CATIA,SOLID WORKS)

Timeline

Customer Service Associate

Sutherland Global Solutions
2021.10 - Current

Graduate Apprentice Trainee (Procurement & SCM)

TVS Motor Company
2019.10 - 2020.10

B.Tech - Mechanical Engineering

Jawaharlal College of Engineering And Technology
2014.06 - 2018.04

Higher Secondary Education - Biology Science

TRKHSS
2012.06 - 2014.03

SSLC - Science

St. Paul’s English Medium High School
2011.06 - 2012.03

Diploma in Mechanical Designing (Auto CAD 2D,3D,CATIA,SOLID WORKS)

Auto CAD 2D drafting & plotting

Auto CAD 3D modelling & rendering

Yadhu Krishnan.R.NairCustomer Service Associate