Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic
YADHUKRISHNAN CH

YADHUKRISHNAN CH

Kottayam

Summary

Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment.

Overview

7
7
years of professional experience

Work History

General Manager

KUMARAKAM HERITAGE
KUMARAKOM
04.2022 - Current
  • Coordinated meetings, conferences, travel arrangements.
  • Performed basic bookkeeping tasks such as reconciling accounts receivable and payable.
  • Responded promptly to customer complaints in a professional manner.
  • Improved office organization by developing filing system and customer database protocols.
  • Monitored budget expenditures and prepared financial reports for review by management.
  • Maintained positive working relationship with fellow staff and management.

General Manager

HOTEL ATHENA CENTRAL
Piravam
01.2020 - 04.2022
  • Resolved customer complaints quickly while maintaining high quality standards of service delivery.
  • Developed and implemented operational strategies to improve efficiency, reduce costs, and maximize customer satisfaction.
  • Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
  • Created a positive work environment by developing team building activities that encouraged collaboration among departments.

Administrator

HOTEL SANYO
Kottayam
12.2018 - 11.2019
  • Implemented filing systems to improve document organization and retrieval.
  • Responded promptly to customer complaints in a professional manner.
  • Coordinated meetings, conferences, travel arrangements.
  • Supervised administrative staff, delegating tasks and managing workload distribution.

Sales Officer

INDUS MOTORS
THALAYOLAPARAMBU
01.2017 - 11.2018
  • Provided exceptional customer service throughout the entire sales process.
  • Conducted research on competitive products and services.
  • Built relationships with key clients through regular contact.
  • Developed strategies to increase sales and market share.
  • Maintained accurate records of all sales activities and results.
  • Supported sales team members to drive growth and development.

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Education

DIPLOMA IN HOTEL MANAGEMENT -

FKHA INSTITUTE OF HOTEL MANAGEMENT
Kottayam, KL
12-2023

BBA -

MAHARAJAS COLLEGE
Kottayam, KL
05-2023

DIPLOMA IN FIRE AND SAFETY ENGINEERING -

SKILLS INDIAN INSTITUTE OF DEVELOPMENT TECHNOLOGY
Kottayam, KL
04-2017

DIPLOMA -

GOVERNMENT POLYTECHNIC COLLEGE
PALA
04-2016

High School Diploma -

GOVERNMENT HIGHER SECONDARY SCHOOL
Vaikam, KL
03-2013

SECONDARY SCHOOL EDUCATION -

MKM HS PIRAVOM
Piravam, KL
03-2011

Skills

  • Sales
  • Customer Retention
  • Operations Oversight
  • Program Administration
  • Business Administration
  • Risk Management
  • Profit Generation
  • Budgeting and cost control strategies

Languages

Malayalam
First Language
Hindi
Upper Intermediate (B2)
B2
english
Elementary (A2)
A2

References

References available upon request.

Timeline

General Manager

KUMARAKAM HERITAGE
04.2022 - Current

General Manager

HOTEL ATHENA CENTRAL
01.2020 - 04.2022

Administrator

HOTEL SANYO
12.2018 - 11.2019

Sales Officer

INDUS MOTORS
01.2017 - 11.2018

DIPLOMA IN HOTEL MANAGEMENT -

FKHA INSTITUTE OF HOTEL MANAGEMENT

BBA -

MAHARAJAS COLLEGE

DIPLOMA IN FIRE AND SAFETY ENGINEERING -

SKILLS INDIAN INSTITUTE OF DEVELOPMENT TECHNOLOGY

DIPLOMA -

GOVERNMENT POLYTECHNIC COLLEGE

High School Diploma -

GOVERNMENT HIGHER SECONDARY SCHOOL

SECONDARY SCHOOL EDUCATION -

MKM HS PIRAVOM
YADHUKRISHNAN CH