YADIDY PRATHIPATI
Bangalore
Summary
Dedicated and detail-oriented professional with experience in customer service and support within the BPO sector. Proven ability to handle high-volume calls, resolve customer issues efficiently, and maintain a positive customer experience. Strong communication skills and a commitment to achieving team goals.
Overview
16
16
years of professional experience
Work History
Material Technologist
TRELLEBORG Ind Pvt Ltd
01.2014 - Current
- Efficiently managed and resolved customer complaints from diverse global clients via email and telephone, ensuring timely responses and adherence to service level agreements (SLAs).
- Utilized strong communication skills to empathize with customers, providing clear solutions and follow-up actions to enhance customer satisfaction and loyalty.
Customer Service Associate
HIS Global India Pvt Ltd
01.2010 - 01.2014
- Managed incoming customer inquiries and provided timely resolutions, achieving a customer satisfaction score of over 90%.
- Collaborated with team members to streamline processes, reducing average handling time by 15%.
- Documented customer interactions and feedback in the CRM system to improve service delivery.
- Handled a high volume of inbound calls, addressing customer concerns and providing product information.
- Assisted in training new hires on customer service protocols and system navigation.
- Achieved recognition for consistently meeting and exceeding performance targets.
Education
Master's in science -
Acharya Nagarjuna University
01.2007
Bachelor's in science - undefined
Acharya Nagarjuna University
01.2002
Skills
- Customer Service Excellence
- Effective Communication
- Problem-Solving Skills
- Time Management
- Data Entry and Management
- Proficient in MS Office Suite
- Adaptability and Team Collaboration
Languages
ENGLISH fluent
TELUGU fluent
KANNADA medium
HINDI medium
Hobbies and Interests
TOURS & TRAVELLING, READING BOOKS, PLAYING CHESS, PLAYING CRICKET, LISTENING TO MUSIC
Timeline
Material Technologist
TRELLEBORG Ind Pvt Ltd
01.2014 - Current
Customer Service Associate
HIS Global India Pvt Ltd
01.2010 - 01.2014
Bachelor's in science - undefined
Acharya Nagarjuna University
Master's in science -
Acharya Nagarjuna University
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