Yadla Renuka
Airport Job Operations
Visakhapatnam
Summary
Dynamic professional with extensive experience in customer service and staff management at Global Flight Handling Services. Proven track record in training and mentoring teams, enhancing service delivery, and optimizing operational workflows. Skilled in problem-solving and goal-oriented strategies, consistently improving customer satisfaction and operational efficiency.
Overview
5
5
years of professional experience
1
1
Certificate
1
1
Language
Work History
Supervisor
Global Flight Handling Services ( AIR INDIA EXPRESS )
05.2025 - Current
- Supervised daily operations to ensure adherence to quality standards and safety protocols.
- Coordinated team schedules to optimize workflow and enhance productivity levels.
- Trained new staff on operational procedures and best practices for efficiency.
- Monitored inventory levels, implementing strategies for effective stock management.
Senior Customer Service Representative
Global Flight Handling Services ( THAI AIR ASIA & AIR ASIA BERHARD )
05.2024 - 05.2025
- Resolved customer inquiries and complaints, ensuring high levels of satisfaction.
- Trained new team members on service protocols and system usage.
- Managed ticketing and reservation systems to streamline customer interactions.
- Collaborated with cross-functional teams to enhance service delivery processes.
Customer Service Representative
Lg Hospitals
11.2023 - 04.2024
- Assisted patients with inquiries and appointment scheduling to enhance service efficiency.
- Resolved customer complaints through effective communication and problem-solving techniques.
- Maintained accurate records of patient interactions using electronic health record systems.
- Collaborated with healthcare teams to ensure seamless patient experiences and services.
Customer Service Representative
Airindia Sats Pvt Ltd ( AIR INDIA , ALLIANCE AIR & AIR INDIA EXPRESS )
03.2021 - 11.2023
- Educated patients about hospital services and procedures, improving overall satisfaction rates.
- Streamlined workflows by implementing new processes for handling patient inquiries and requests.
- Trained new staff on customer service protocols and system usage to maintain quality standards.
- Monitored performance metrics to identify areas for process improvement in customer service operations.
Education
Andhra University
Visakhapatnam Andhra Pradesh 2021
Hotel Management And Aviation -
Frankfinn Institute
Vishakhapatnam Andhra Pradesh 2021
High School Diploma -
Narayana Junior College
Visakhapatnam Andhra Pradesh 2020
Siva Sivaji High School
Visakhapatnam Andhra Pradesh 2018
Skills
Training and mentoring
Goal oriented
Staff management
Customer service
Certification
Amadeus , dangerous good , hotel management & customer service
Timeline
Supervisor
Global Flight Handling Services ( AIR INDIA EXPRESS )
05.2025 - Current
Senior Customer Service Representative
Global Flight Handling Services ( THAI AIR ASIA & AIR ASIA BERHARD )
05.2024 - 05.2025
Customer Service Representative
Lg Hospitals
11.2023 - 04.2024
Customer Service Representative
Airindia Sats Pvt Ltd ( AIR INDIA , ALLIANCE AIR & AIR INDIA EXPRESS )
03.2021 - 11.2023
Andhra University
Hotel Management And Aviation -
Frankfinn Institute
High School Diploma -
Narayana Junior College
Siva Sivaji High School
Languages
English