Yadnik Kadam
Pune
Summary
Acting Team Leader
Guided the implementation of strategies designed to achieve planned goals.
Managed teams of 20+ employees and monitored projects to ensure progress.
Assigned territories and reported to senior leadership as needed. Nurtured and
developed existing leads. Continually worked to fully understand the needs of
customers and assisted in identifying solutions that met those needs.
Overview
7
7
years of professional experience
Work History
Process Specialist / SME
Cognizant Technology Solutions- Google Qwiklabs
Pune
10.2021 - 05.2024
- Managing the day-to-day activities of the team
- Motivating the team to achieve organizational goals
- Developing and implementing a timeline to achieve targets
- Delegating tasks to team members
- Conducting training of team members to maximize their potential
- Empowering team members with skills to improve their confidence, product knowledge, and communication skills
- Conducting quarterly as well as monthly performance reviews
- Contributing to the growth of the company through a successful team
- Creating a pleasant working environment that inspires the team
- Ensuring that products and services meet established quality standards with the help of RCA and CAPA.
Senior Associate
Vodafone India services Pvt. Ltd
Pune
04.2017 - 10.2021
- Monitored the performance of sales team members and worked to increase team morale and motivation
- Promoted team building skills and fostered positive team relationships
- Trained 2 teams while working as SME
- Was top performer for 2 quarters
- Conducted quality audits for the team
- Scrubbed negative surveys and gave feedback on a timely manner.
Education
Bachelor's of Commerce -
Savitribai Phule Pune University
01.2020
Skills
- Leadership and Time Management
- Effective Time Management
- Metrics Staff Management
- Excellent Communication Skills
- Service-Level Agreements (SLA) and Teamwork
- Project Management
- Quality Assurance
- Microsoft Excel/Microsoft Office and Google Sheet
- Sales management
- Analysis skills and Organizational skills
- Customer relationship management (CRM)
- Business Process Improvement
- Target Orientation and E-Commerce (Google Qwiklabs)
Timeline
Process Specialist / SME
Cognizant Technology Solutions- Google Qwiklabs
10.2021 - 05.2024
Senior Associate
Vodafone India services Pvt. Ltd
04.2017 - 10.2021
Bachelor's of Commerce -
Savitribai Phule Pune University
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