Yadria Armenta
Whiting
Summary
Knowledgeable and dedicated customer service professional with extensive experience. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnership and growing businesses.
Overview
12
12
years of professional experience
Work History
Crew Member
Dunkin' Donuts Franchising
Whiting, IN
03.2023 - 12.2025
- Delivered exceptional customer service, ensuring satisfaction with every interaction.
- Operated cash register efficiently, accurately processing transactions and managing cash flow.
- Prepared and served food and beverages according to established quality standards.
- Maintained cleanliness and organization of work area, adhering to health and safety regulations.
- Collaborated with team members to improve service speed during peak hours.
- Trained new crew members on operational procedures and best practices for efficiency.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Improved customer satisfaction by providing friendly and efficient service at the register.
Behavioral Health Technician
Neuro Behavioral Hospital
Crown Point, IN
07.2024 - 04.2025
- Provided direct patient care and support in daily activities and therapeutic interventions.
- Monitored patient behavior and reported changes to clinical staff for timely intervention.
- Assisted in developing individualized treatment plans based on patient needs and goals.
- Facilitated group therapy sessions, promoting engagement and communication among participants.
- Implemented safety measures and crisis intervention techniques to ensure patient well-being.
- Conducted client rounds to check on residents.
Fulfillment Associate
Amazon
Matteson, IL
06.2023 - 08.2023
- Managed order processing and fulfillment to ensure timely deliveries.
- Exceeded customer expectations by going above and beyond to ensure fast, accurate, and courteous service throughout the entire fulfillment process.
- Enhanced customer satisfaction by accurately fulfilling orders within tight deadlines.
- Boosted warehouse efficiency by consistently meeting or exceeding productivity goals for daily tasks.
- Contributed to a safe work environment by adhering to safety protocols and promptly addressing potential hazards.
Manager
Customized Teez
Calumet City, IL
08.2013 - 09.2018
- Help a large volume of customers everyday with a positive attitude and focus on customer satisfaction. Handle opening the store and closing. Handle cash at the end of the day. Received orders and completed them in a timely manner. Handle refunds and POS system.
Education
High School Diploma -
George Rogers Clark High School
Whiting, IN06.2013
Skills
- Customer service
- Teamwork and collaboration
- Multitasking and organization
- Time management
- Clear communication
- Fast learner
- Attention to detail
- Self-discipline
- Initiative and Self-motivation
LANGUAGES
English and Spanish
Timeline
Behavioral Health Technician
Neuro Behavioral Hospital
07.2024 - 04.2025
Fulfillment Associate
Amazon
06.2023 - 08.2023
Crew Member
Dunkin' Donuts Franchising
03.2023 - 12.2025
Manager
Customized Teez
08.2013 - 09.2018
High School Diploma -
George Rogers Clark High School