Yadupati Singh
Hospitality Management
Jaipur,Rajasthan
Summary
Motivated hospitality manager with talent for coordinating delightful guest services, high team morale and organization's profitability. Proactive with history of managing multiple tasks in various areas with specialties in conflict resolution, team coordination and customer support. Highly organized, detail-oriented and thrives in fast-paced, multi-cultural and intense environment.
Overview
15
15
years of professional experience
Work History
Front Office Manager
Taj Ganges & Taj Nadesar Palace
Varanasi
01.2023 - Current
- Executing the tasks as per set SOPs & brand standards
- Working in line with the code of conduct of the organization
- Following the vision of the leader
- Maximizing the guest satisfaction and minimizing the guest complaints
- Re-training the team members regularly
- Expense control and budget achievement
- 100% Accuracy in finance related transactions
- Recognizing the loyal customers and the privileged members
- Recognizing and appreciating the team members
- 100% compliance to the brand standards
- 100% compliance to the statutory and third party audits
- Focused approach towards up-sell program
- Technological advancement / update
- Creative thinking - delivering most out of least
- Maintaining great relationships with all departments and fellow management team
- Maintaining cordial relations with the competition set
- Liaising with local authorities
- Lead with example – going an extra mile
- Creating memorable moments for the guests and the team members
- Executing 5 G20 meetings in span of 3 months with no additional manpower / task force
- Least attrition in Front Office
- Sustainable growth of team members - promotions and transfers
Front Office Manager
Taj Hotel and Convention Centre
Agra
04.2018 - 01.2023
- Pre-opening and opening the property as HOD (Brand conversion)
- Executing the set SOPs
- Working in line with the code of conduct of the organization
- Following the vision of the leader
- Maximizing the guest satisfaction and minimizing the guest complaints
- Re-training the team members regularly
- Expense control and budget achievement
- Accuracy in finance related transactions
- Recognizing the loyal customers and the privileged members
- Recognizing and appreciating the team members
- 100% compliance to the brand standards
- 100% compliance to the statutory and third party audits
- Focused approach towards up-sell program
- Technological advancement / update
- Creative thinking
- Maintaining great relationships with all departments and fellow management team
- Maintaining cordial relations with the competition set
- Liaising with local authorities
- Lead with example – going an extra mile
- Creating memorable moments for the guests and the team members
- Taking property from Tripadvisor rank 13 to rank 4
- NPS growth from 48 to 69
- Sustained ARR growth INR 7,900 to 11,000
- Department with the least attrition in the hotel
- Promoted 6 team members and transferred & promoted 4 team members
Front Office Manager
S Hotel, Bahrain
Manama
10.2016 - 11.2017
- Revenue & Yield Management - YTD ARR increased from BHD 38 to BHD 44
- Resetting and streamlining of Front Desk, Bell Desk & Operator Services - Rolled out the SOPs.
- Introduced Upsell Program with incentives
- Attrition control - Zero turnover in consecutive 10 months
- Team Building & Task Sharing
- Departmental Training
- Cross Exposure within department - Making effective & efficient associates
- Effective use of PMS
- Setting up of Hotel Travel Desk
- Grooming the team members for upward move
- Overseeing the Security Department, Housekeeping & F&B Service
Assistant Front Office Manager (HOD)
Hilton
Jaipur
03.2015 - 08.2016
- Resetting and streamlining the front office as per the brand standards
- Learnt the OnQ
- Focus on increased SALT reverts and enhanced guest experience
- Additional responsibility for all guest services
- Work hand in hand with revenue, sales and catering & events teams to maximize yield to achieve budgets
- Guiding team members to achieve Hilton HHonors enrollments and room upsell
- Training the associates and managers & understanding their requirements to perform better
- Fair treatment to all associates
- Credit control
- Meeting all guests at least once during their stay to gain feedback and work on shortcomings. Ensuring guest feedback tracking
- Taking entire team to work towards the delighted guest experience
Front Office Manager
Lebua Resort
Jaipur
05.2014 - 03.2015
- Profit & Loss statement
- Guest Interaction and complaint resolution
- Sales calling and materialising
- Recruiting FO personnel
- Formulating and implementing SOPs
- Setting up FO operations & Processes
- Cash float audits
- Process audits
- Liaison with external authorities for smooth hotel operations
- Inter-department co-ordination
- Additional supervision - Spa, Swimming pool, Fitness center, Business center, Food & Beverage service and Security
Front Desk Manager
Marriott International
Jaipur
07.2011 - 05.2014
- Weekly Planning for the Operations' Execution and Resource Management
- Following the SOPs & LSOPs to have standardization
- Requisitioning
- Understanding P&L statements and action planning
- Rooms Controlling
- Upsell program co-ordinator
- Complaint Handling
- Rostering
- Group Handling & Billing
- FIT Handling & Billing
- Random Checks & Audits of Front Office Areas - Cashiers / Bell Desk / Left Luggage Room / Concierge / AYS Orders / Requests / Guest Supplies Par etc
- Night Audit
- Rate Check
- Top 5 in GSS & Arrival Experience 2012
- Most improved hotel scores - 2012 over 2011
- 100% in Front Office Brand Standard Audit
Voyage Mgt Trainee & Asst Front Desk Manager
Marriott International
Pune
04.2009 - 06.2011
- Pre-Opening Team Member for Courtyard by Marriott, Pune Hinjewadi
- Team Leader (Front Desk Executive)
- Training the new joinees and the experienced recruits from other companies
- Setting up of Front Desk Operations & Business Center at the hotel
- Supervise other areas of the departments in the absence of Front Office Manager
- Lead the Drake Biel Upsell program
- In first year (2009 - 2011) at CY PNQPH Executive of the Month Award
- In second year at CY PNQPH Manager of the 3rd quarter 2010
- Ranked Top 2 in GSS & Arrival Experience for two consecutive years 2009-2010 & 2010 – 2011
- Group handling & FIT Handling
- Complaint Management
Voyage Management Trainee
Marriott International
Mumbai
08.2008 - 04.2009
- Learnt Opera (PMS)
- FIT Check in & Check out
- Group Check In & Check out
- Cashiering
- Understanding of SOPs & LSOPs
Understudy
Taj Samudra
Colombo
10.2006 - 03.2007
- Check in
- Check out
- Cashiering
- First Aid
- Project - Revenue maximization with available resources
On Job Trainee
Hotel du Palais
Biarritz
07.2006 - 09.2006
- Hotel show around
- Room reservation - reconfirming
- Room category description in English
- Exposure to Concierge desk & role
On Job Trainee
The Rambagh Palace
Jaipur
11.2005 - 05.2006
- Reservation correspondence attachment to reservation confirmation
- Reconfirming reservations - Pre Arrival
- Hotel orientation and show around
- Welcoming the guests
- In room check in
- Butler service
- Room cleaning & bed making
- Public area supervision
- Gardening supervision
- Cold kitchen assistant
- Main kitchen assistant
- Live preparations during breakfast
Education
BA Hons. - Hospitality Management
IHM - Aurangabad
Aurangabad08-2008
BBA - Business Administration And Management
Dr. Baba Saheb Ambedkar Marathwada University
Aurangabad05-2007
Skills
- Proficient in Opera & Micros
- Oral and writing communication
- Public speaking & presentation
- Clear communication
- Workflow Coordination
- Process oriented
- Team retention
- Revenue maximization
- Business acumen
- Negotiations
- Innovative thinking
- Checking the trends
- Trainer
- Solution based approach
- Lead by example
- Multi-cultural environment
Timeline
Front Office Manager
Taj Ganges & Taj Nadesar Palace
01.2023 - Current
Front Office Manager
Taj Hotel and Convention Centre
04.2018 - 01.2023
Front Office Manager
S Hotel, Bahrain
10.2016 - 11.2017
Assistant Front Office Manager (HOD)
Hilton
03.2015 - 08.2016
Front Office Manager
Lebua Resort
05.2014 - 03.2015
Front Desk Manager
Marriott International
07.2011 - 05.2014
Voyage Mgt Trainee & Asst Front Desk Manager
Marriott International
04.2009 - 06.2011
Voyage Management Trainee
Marriott International
08.2008 - 04.2009
Understudy
Taj Samudra
10.2006 - 03.2007
On Job Trainee
Hotel du Palais
07.2006 - 09.2006
On Job Trainee
The Rambagh Palace
11.2005 - 05.2006
BA Hons. - Hospitality Management
IHM - Aurangabad
BBA - Business Administration And Management
Dr. Baba Saheb Ambedkar Marathwada University
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