Hi, I’m
Yagvi Devaliya
Process/Product Trainer
Jabalpur,MADHYA PRADESH
Summary
Experienced Customer Service Specialist and now a product/process trainer with a demonstrated history of working in the outsourcing/offshoring industry. Collaborative team player adept at working with sales ,service and marketing to understand training needs.
Overview
4
years of professional experience
9
years of post-secondary education
2
Certifications
Work History
Etech Global ServicesVadodara, Gujrat
Product Trainer
2021.04 - Current (5 education.years_Label & 3 education.months_Label)
Job overview
- Scheduled and taught in class and online courses to increase learning opportunities.
- Provided subject matter expertise on all company offerings.
- Delivered robust training courses via virtual platforms and e-learning programs.
- Created unique materials to support training programs.
- Trained and mentored new personnel hired to fulfill various roles.
- Used MLevel to design training assessments for employees and increase company retention and productivity rates 86%.
- Communicated with sales team to maintain firm grasp of training requirements.
Etech Global ServicesVadodara, Gujrat
Customer Service Specialist
2020.07 - 2021.03 (8 education.months_Label)
Job overview
- Handle 30+ chats daily with duties including signing up new customers, retrieving customer data or billing and payments details as well, presenting relevant product information.
- Received an average 85 % customer satisfaction ratings and positives and the best active percentage in the team.
- Implemented a tactic to persuade cancelling orders, always checked if I can help the customer with something better and with the available deals, resulting decrease in cancellation.
- Remained courteous and calm, even during moments of customer dissatisfaction.
- Memorized all company products and services to be able to answer customer questions quickly and efficiently and make upsell.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Devised innovative strategies to improve customer satisfaction scores and meet company goals.
Education
Shri Ram Institute of TechnologyJabalpur MP
Bachelor of Technology from Electronics And Communications Engineering
2016.04 - 2020.02 (3 education.years_Label & 10 education.months_Label)
Little Kingdom SchoolJabalpur
High School Diploma
2011.04 - 2016.04 (5 education.years_Label)
Skills
Communication
Subject matter expertise
Leadership
MS Office
Adaptability
Product demonstrations
Certification
New Leader Assimilation/ Certified Trainer
Timeline
Coaching Tactics
2021-06
New Leader Assimilation/ Certified Trainer
2021-05
Product Trainer
Etech Global Services
2021.04 - Current (5 education.years_Label & 3 education.months_Label)
Customer Service Specialist
Etech Global Services
2020.07 - 2021.03 (8 education.months_Label)
Shri Ram Institute of Technology
Bachelor of Technology from Electronics And Communications Engineering
2016.04 - 2020.02 (3 education.years_Label & 10 education.months_Label)
Little Kingdom School
High School Diploma
2011.04 - 2016.04 (5 education.years_Label)