YAJADEE VIJAY SUDAKE
Summary
Service operations manager with over 4 years of experience in the automobile and EV sectors. Currently overseeing service operations at Ola Electric, focusing on customer escalations, workshop performance, technician productivity, and service quality. Expertise in team leadership, enhancing customer satisfaction, and driving process improvements.
Overview
6
6
years of professional experience
Work History
Service Manager
OLA ELECTRIC TECHNOLOGIES PRIVATE LIMITED
Nanded Maharashtra , INDIA
10.2025 - Current
- Managed service operations for 20+ vehicles daily.
- Led a team of 15 service professionals.
- Improved customer satisfaction through faster complaint resolution.
Brand Champion
2COMS Consulting Pvt.Ltd. (Ola)
Parbhani
06.2023 - 09.2025
- Forecasted sales and optimized product strategies
- Collaborated with team to achieve sales targets
- Handled customer complaints with effective problem-solving
Sales Consultant
Hyundai
Parbhani
04.2022 - 06.2023
- Sold over 90 cars in 14 months.
- Generated over 200 leads through field activities.
- Built strong customer relationships to increase repeat business.
Sales Executive
Hero MotoCorp
Parbhani
10.2020 - 10.2021
- Sold 800+ bikes in 12 months
- Converted 40% competitor customers
- Developed innovative sales strategies through competitor analysis
Education
Bachelor of Science - Computer science
Shri Shivaji College
Parbhani, MH, India11.2024
Diploma of Higher Education - Mechanical
Maharashtra State Board of Technical Education
PUNE04.2019
HSC - Science
Maharashtra State Board of Secondary & Higher Seco
Aurangabad, MH03.2020
SSC -
Maharashtra State Board of Secondary & Higher Seco
Aurangabad, MH03.2016
Skills
- Service operations management
- Workshop management
- Team leadership
- Customer satisfaction metrics
- Escalation resolution
- Spare parts coordination
- Warranty oversight
- Process enhancement
- Microsoft Excel and Office
- PowerPoint proficiency
- CRM tools expertise
- Service management systems
Achievements
- Sold 90+ Hyundai vehicles in 14 months.
- Sold 800+ Hero motorcycles in 12 months.
- Converted 40% competitor customers.
- Successfully transitioned into EV service operations at Ola Electric.
- Managed customer escalations and service quality improvements.
Languages
Marathi
First Language
English
Advanced
C1
Hindi
Proficient
C2
Timeline
Service Manager
OLA ELECTRIC TECHNOLOGIES PRIVATE LIMITED
10.2025 - Current
Brand Champion
2COMS Consulting Pvt.Ltd. (Ola)
06.2023 - 09.2025
Sales Consultant
Hyundai
04.2022 - 06.2023
Sales Executive
Hero MotoCorp
10.2020 - 10.2021
Bachelor of Science - Computer science
Shri Shivaji College
Diploma of Higher Education - Mechanical
Maharashtra State Board of Technical Education
HSC - Science
Maharashtra State Board of Secondary & Higher Seco
SSC -
Maharashtra State Board of Secondary & Higher Seco