I am a competent professional with over 8 years of experience in Operations Management, Quality Assurance, Client Servicing, Process Management and Team Management. Proficient in managing & leading teams for running successful process operations & experience of implementing procedures, service standards for business excellence. An epitome for the team members for sorting out the critical issues as well as resolving customer problems with tact and diplomacy. Skills in conducting various technical training sessions for enhancing the performance and quality of service. Strong communication & interpersonal skills with proven abilities in Customer Relationship Management & Team Management. Self-motivated and organized individual who adapts well to the new tasks.