Naresh Kumar

Highly skilled professional with overall 8+ years of experience in WebSphere administration, production support, and incident management, seeking a challenging role to leverage expertise in optimizing middleware environments and ensuring seamless application performance.

Professional support engineer with extensive experience in troubleshooting, system diagnostics, and customer service. Adept at collaborating with teams to resolve complex technical issues and drive system improvements. Known for adaptability and reliability in dynamic environments. Strong skills in network management, software support, and process optimization.

Qualified with robust background in providing high-level technical support and troubleshooting complex issues. Proven track record of resolving critical incidents that enhance system reliability and customer satisfaction. Demonstrated expertise in problem-solving and effective communication to mentor team members and improve operational efficiency.

Experienced Support Engineer familiar with user support and root cause analysis. Advanced knowledge of operations and dedication to see issues through to end. Works well in remote and desk-side environments. Experienced with diagnosing and resolving technical issues efficiently. Utilizes advanced troubleshooting techniques to minimize downtime and enhance user experience. Track record of leveraging strong communication and analytical skills to mentor team members and improve overall service delivery.

• Dedicated Middleware Administrator and Production Support Engineer with proven track record in L2/Application support and Middleware/WebSphere administration. Proficient in managing and optimizing middleware environments to ensure seamless application performance and reliability.
• Proficient in Operations and Settlement Systems, offering hands-on support to ensure smooth operational workflows and timely resolution of issues.
• Skilled in Proactive Problem Solving, demonstrated through the planning and execution of non-ticket tasks such as automation and tool implementations, enhancing efficiency and operational effectiveness.
• Experienced in User Query and Monitoring Support, effectively managing user interactions and maintaining high service levels to resolve queries swiftly.
• Expert in Batch Support and System Health Checks, ensuring robust monitoring and maintenance of system performance at the start and end of each day.
• Thorough in Documentation Practices, creating, updating, and amending production support documentation to ensure clarity and compliance with organizational standards.
• Familiar with Industry-standard Support Tools and Processes, utilizing best practices to deliver quality support services in alignment with organizational policies.
• Flexible and Committed to Weekend Support Activities, participating in rotation-based support to ensure continuous availability and responsiveness.
• Adept in Deployment of Code and Configuration Changes, ensuring seamless transitions of releases into pre-production and production environments.
• Exhibited Strong Analytical and Troubleshooting Skills, enabling effective prevention, correction, adaptation, and perfection of support processes and systems.