Yalamakur Ayaz Ahmed
Anantapur
Summary
Aspiring to be part of a reputed organization where I can learn, adapt, and contribute effectively while developing my skills and professional expertise.
Overview
5
5
years of professional experience
Work History
Senior Consultant
Intouch Cx
Bengaluru
11.2022 - Current
- To ensure high customer satisfaction, handle live tickets and resolve player queries within the given First Response Time (FRT).
- Troubleshoot technical and account-related issues, providing accurate resolutions through effective communication.
- Collaborate with internal teams to escalate and resolve complex player concerns.
- Document interactions and resolutions accurately to enhance support processes and knowledge base.
Unit Leader
Nobroker Technologies Private Limited
Bangalore
09.2020 - 07.2022
- Managed incoming calls and email tickets to convert leads into successful sales, ensuring high conversion rates.
- Provided end-to-end assistance to potential customers, guiding them through product offerings and services.
- Led a team of seven members, training them on product knowledge, sales techniques, and performance improvement strategies.
- Monitored team performance, provided constructive feedback, and implemented best practices to drive efficiency. handling.
Education
Bachelor of Commerce -
Sri Rama Krishna Degree college
Nandhyal, Andhra Pradesh01.2017
Skills
- Typing Speed & Accuracy: Fast and precise typing for efficient ticket handling and documentation
- Pressure Management: Ability to perform effectively under high-pressure situations while maintaining quality
- Time Management: Prioritize and complete tasks within deadlines to ensure smooth workflow
- Problem-Solving: Quickly analyze and resolve customer queries with effective solutions
- Communication Skills: Strong verbal and written communication for professional interactions
- Team Collaboration: Work seamlessly with colleagues and different departments to enhance productivity
Personal Information
- Father's Name: Y. Jeelan
- Date of Birth: 12/07/96
- Gender: Male
- Nationality: Indian
Accomplishments
- Received 'Best Employee Award' three times in the current organization for exceptional performance in customer support and query resolution.
- Recognized as a Top Performer at NoBroker and promoted to Unit Leader for consistently exceeding performance targets.
- Awarded 'Best Unit Leader' for effectively managing a team, meeting targets, and ensuring high-quality service delivery.
Languages
English
First Language
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Telugu
Proficient (C2)
C2
Diclaimer
- I confirm that the information provided above is true and accurate to the best of my knowledge
Timeline
Senior Consultant
Intouch Cx
11.2022 - Current
Unit Leader
Nobroker Technologies Private Limited
09.2020 - 07.2022
Bachelor of Commerce -
Sri Rama Krishna Degree college
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