Yalla Bhargav Reddy

• Founded and scaled a manufacturing & project delivery organization, leading operations, marketing, and multi-domain project management for 6+ years.
• Managed the full lifecycle of 350+ projects (small to large scale), ensuring on-time, within-budget delivery under well-defined project governance frameworks.
• Successfully executed 350+ diverse projects with government, industrial, and commercial clients — mirroring IT program governance principles in construction environments.
• Delivered multi-state projects including: Government contracts: Renovation of 200+ schools, solar project office refurbishments, bridge & flyover works.
• Industrial projects: Specialized high-performance flooring, waterproofing, and chemical coating works.
• Residential/Commercial projects: Custom flooring, interiors, and waterproofing solutions.
• Supplied and executed material contracts for major infrastructure projects, including railway and metro projects, airport developments (supply & apply), and landmark works such as Hyderabad flyovers, demonstrating trusted vendor and delivery status on high-visibility assignments.
• Directed cross-functional teams in production, procurement, logistics, and quality assurance — optimizing efficiency, reducing costs, and maintaining compliance.
• Oversaw budgeting, risk management, forecasting, and full P&L responsibility, managing annual business turnover of ₹2-3crore and ensuring sustainable financial growth through operational excellence and strategic planning.
• Established strong stakeholder engagement practices across government bodies, industrial clients, and private enterprises, ensuring high satisfaction and repeat business.
• Built and maintained strong relationships with key decision-makers—including company MDs, project managers, procurement heads, and civil engineers—from top construction and infrastructure companies.
• Led marketing & business development strategies — building dealer networks, launching new product lines, designing brand positioning campaigns, and significantly increasing B2B client penetration.
• Applied project management methodologies (scope, schedule, cost, risk, quality, communication) for consistent delivery excellence.

• Infrastructure & Network Implementation | AT&T Projects | Expert in Large-Scale Rollouts & Cross-Functional Delivery
• Global Project Delivery: Spearheaded end-to-end delivery of medium to large-scale IT infrastructure projects, with focus on LAN, WAN, and Data Center network implementations for Shell across multiple global locations.
• End-to-End Project Lifecycle: Directed all phases from project planning, resource allocation, and procurement to execution, risk mitigation, and final handover — ensuring projects consistently met scope, budget, and schedule.
• Delivered multi-region IT infrastructure rollouts under stringent SLAs and aggressive timelines.
• Maintained a 99% success rate in delivering projects on schedule, even in high-pressure environments involving new office setups and critical network upgrades.
• Strategic Stakeholder Coordination: Liaised with internal teams (engineering, deployment, supply chain, logistics) and external stakeholders (vendors, client staff, billing teams) to ensure seamless implementation and service continuity.
• Network Infrastructure Execution: Led technical fit-outs of network devices and data center racks, aligning with site construction teams and coordinating delivery schedules, storage, and materials provisioning.
• Vendor & Procurement Management: Negotiated procurement terms with top-tier vendors (e.g., Cisco, Dell), reducing lead times by 25% and achieving cost savings of up to 20% across multiple projects.
• Global Resource Management: Hired, trained, and managed geographically dispersed technical teams, aligning roles with project complexity, skill requirements, and critical delivery timelines.
• Project Planning & Governance: Developed detailed project plans with clearly defined milestones, dependencies, and risk buffers. Maintained compliance with internal controls and global IT governance policies.
• Demonstrated strong adherence to PMI and ITIL frameworks, improving team efficiency and stakeholder satisfaction.
• Streamlined project delivery by implementing Agile methodologies and improving collaboration among team members.
• Monitoring & Reporting: Oversaw daily project tracking through dashboards and project tools. Reported on KPIs, delivery milestones, and issue resolution to senior leadership and global stakeholders.
• Risk Mitigation & Problem Solving: Anticipated potential project delays, proactively introduced alternate strategies, and ensured business continuity through structured contingency plans.
• Post-Project Review & Optimization: Conducted formal project closure with documentation, stakeholder sign-offs, and post-implementation analysis, leading to a 15% reduction in recurring issues across subsequent projects.

• As a Business IT Manager, I serve as the strategic link between business objectives and IT capabilities, ensuring technology solutions effectively support and drive operational and organizational goals.
• HERE Global | End-to-End IT Service Delivery | Procurement, Application Support & Client Coordination Expert.
• Delivered IT services and support in line with service contracts, SOWs, SLAs, and OLAs.
• Liaised with internal departments and client-side teams to align IT service delivery with business objectives.
• Coordinated IT operations activities to deliver smooth flow of daily business needs.
• Implemented efficient processes and methodologies to boost service quality and operational productivity.
• Streamlined processes through the automation of routine tasks, increasing team productivity and reducing manual effort.
• Managed and tracked service KPIs, driving performance enhancements through CSI (Continual Service Improvement).
• Provided clear visibility into service performance through reports, dashboards, and governance reviews.
• Oversaw value-added project initiatives, ensuring high customer satisfaction and ROI.
• Developed and implemented measures and procedures to protect IT systems from cyber threats and data breaches.
• Ensured compliance with industry regulations by implementing comprehensive IT policies and procedures covering data privacy, security, and access controls.
• Enhanced IT infrastructure security with regular vulnerability assessments and proactive patch management.
• Managed network and system performance, conducting troubleshooting, security patching, and maintenance.
• Improved network efficiency by implementing new server configurations and optimizing system operations.
• Spearheaded disaster recovery efforts during critical incidents, restoring systems functionality quickly to minimize downtime and maintain business continuity.
• Implemented robust backup strategies to safeguard critical data against loss or corruption, minimizing potential risks.
• Facilitated seamless transitions during system upgrades or migrations by coordinating between stakeholders and mitigating potential disruptions to business operations.
• Conferred with executives to advise and plan for short-term and long-term IT system upgrade needs.
• Oversaw IT department operations and training.

• Experienced IT Incident Manager overseeing more than 15 global projects, with end-to-end responsibility for incident resolution, change management, and problem management across diverse IT environments.
• Supported all incident severity levels (SEV1–SEV4), ensuring timely closure and documentation through structured escalation and resolution processes.
• Oversaw incident escalation, involving L3 and business leaders in critical situations to minimize downtime.
• Played a key role in maintaining business continuity during high-impact incidents by quickly identifying root causes and implementing effective recovery strategies.
• Administered the problem management process, assigning PM tickets, analyzing RCAs, and ensuring effective resolution of high-priority issues.
• Coordinated change approvals and emergency responses, balancing risk, urgency, and operational stability.
• Planned and executed off-hours maintenance and disaster recovery processes with minimal business impact.
• Monitored and enforced SLAs and OLAs, ensuring adherence through data analysis, team training, and process optimization.
• Combines a solid understanding of ITIL practices with hands-on experience in service desk operations, vendor management, and infrastructure change implementation.
• Led end-to-end coordination of internal teams including Network, Server, Firewall, Desktop Support, Logistics, and Voice services.
• Managed vendor relationships for technical support and hardware replacement, ensuring service continuity.
• Identified workflow improvements, developed KPIs, and contributed to service quality and continuous improvement initiatives.
• Delivered regular training sessions for staff members on incident management procedures, enhancing overall team efficiency and knowledge sharing capabilities.
• Generated detailed operational reports, participated in client audits, and provided leadership updates on service performance.
• Ensured compliance with industry standards by staying up-to-date on best practices in incident management methodologies.
• Provided leadership updates, client audit support, and detailed operational reporting to ensure transparency and SLA/KPI compliance.