Summary
Overview
Work History
Education
Skills
Certification
LNGG
Timeline
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Yalla Bhargav Reddy

Yalla Bhargav Reddy

Hyderabad

Summary

Seasoned professional with over 12 years of diverse experience in the construction chemicals and IT sectors, offering a unique blend of leadership, operations management, marketing expertise, and IT project management skills. As Operations & Marketing Head at a globally recognized construction chemicals company for the past six years, drove business growth and innovation through strategic planning and effective cross-functional team leadership. Extensive experience in IT management roles, including IT Project Manager and Business IT Manager, facilitated the successful execution of projects ranging from system integrations to incident resolution, ensuring alignment of technology solutions with business objectives. A strong passion for driving results, building cohesive teams, and bridging the gap between business and technology underscores a commitment to achieving organizational success.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Operations & Marketing Leader

ADSECO CONSTRUCTION CHEMICALS
09.2019 - Current
  • Over the past 6 years, I have held dual leadership roles as Operations Head and Marketing Head at a globally recognized construction chemicals manufacturing company, driving both operational efficiency and market growth.
  • In Operations, I led end-to-end manufacturing processes including production planning, procurement, inventory management, quality assurance, and logistics — optimizing resource utilization and reducing operational costs through strategic process improvements.
  • Simultaneously, as Marketing Head, I played a key role in brand positioning, channel development, and product promotion across B2B markets, leading initiatives that increased market penetration and revenue growth. I successfully launched new product lines, managed dealer networks, and conducted technical seminars and customer engagement programs to enhance brand visibility and credibility.
  • This unique combination of technical operations leadership and market-driven strategy has enabled me to contribute holistically to business performance, bridging the gap between product, process, and customer needs — with a strong focus on delivering results, innovation, and sustainable growth.
  • Driving Manufacturing Excellence & Market Growth | 6+ Years of Leadership in a Global Brand.

Global IT Project Manager

Tech Mahindra- AT&T Projects
04.2015 - 08.2019
  • Infrastructure & Network Implementation | AT&T Projects | Expert in Large-Scale Rollouts & Cross-Functional Delivery
  • Demonstrated strong adherence to PMI and ITIL frameworks, improving team efficiency and stakeholder satisfaction.
  • Streamlined project delivery by implementing Agile methodologies and improving collaboration among team members.
  • Global Project Delivery: Spearheaded end-to-end delivery of medium to large-scale IT infrastructure projects, with focus on LAN, WAN, and Data Center network implementations for Shell across multiple global locations.
  • End-to-End Project Lifecycle: Directed all phases from project planning, resource allocation, and procurement to execution, risk mitigation, and final handover — ensuring projects consistently met scope, budget, and schedule.
  • Strategic Stakeholder Coordination: Liaised with internal teams (engineering, deployment, supply chain, logistics) and external stakeholders (vendors, client staff, billing teams) to ensure seamless implementation and service continuity.
  • Network Infrastructure Execution: Led technical fit-outs of network devices and data center racks, aligning with site construction teams and coordinating delivery schedules, storage, and materials provisioning.
  • Project Planning & Governance: Developed detailed project plans with clearly defined milestones, dependencies, and risk buffers. Maintained compliance with internal controls and global IT governance policies.
  • Vendor & Procurement Management: Negotiated procurement terms with top-tier vendors (e.g., Cisco, Dell), reducing lead times by 25% and achieving cost savings of up to 20% across multiple projects.
  • Global Resource Management: Hired, trained, and managed geographically dispersed technical teams, aligning roles with project complexity, skill requirements, and critical delivery timelines.
  • Monitoring & Reporting: Oversaw daily project tracking through dashboards and project tools. Reported on KPIs, delivery milestones, and issue resolution to senior leadership and global stakeholders.
  • Risk Mitigation & Problem Solving: Anticipated potential project delays, proactively introduced alternate strategies, and ensured business continuity through structured contingency plans.
  • Post-Project Review & Optimization: Conducted formal project closure with documentation, stakeholder sign-offs, and post-implementation analysis, leading to a 15% reduction in recurring issues across subsequent projects.
  • Delivered multi-region IT infrastructure rollouts under stringent SLAs and aggressive timelines.
  • Maintained a 99% success rate in delivering projects on schedule, even in high-pressure environments involving new office setups and critical network upgrades.


Business IT Manager

Tech Mahindra- HERE Technologies
02.2014 - 04.2015
  • As a Business IT Manager, I serve as the strategic link between business objectives and IT capabilities, ensuring technology solutions effectively support and drive operational and organizational goals.
  • HERE Global | End-to-End IT Service Delivery | Procurement, Application Support & Client Coordination Expert.
  • Coordinated IT operations activities to deliver smooth flow of daily business needs.
  • Streamlined processes through the automation of routine tasks, increasing team productivity and reducing manual effort.
  • Developed and implemented measures and procedures to protect IT systems from cyber threats and data breaches.
  • Managed network and system performance, conducting troubleshooting, security patching, and maintenance.
  • Spearheaded disaster recovery efforts during critical incidents, restoring systems functionality quickly to minimize downtime and maintain business continuity.
  • Ensured compliance with industry regulations by implementing comprehensive IT policies and procedures covering data privacy, security, and access controls.
  • Oversaw IT department operations and training.
  • Enhanced IT infrastructure security with regular vulnerability assessments and proactive patch management.
  • Improved network efficiency by implementing new server configurations and optimizing system operations.
  • Conferred with executives to advise and plan for short-term and long-term IT system upgrade needs.
  • Created and terminated user's accounts from start to finish in business applications.
  • Implemented robust backup strategies to safeguard critical data against loss or corruption, minimizing potential risks.
  • Liaised with other departments to minimize network interruptions and possible downtimes.
  • Delivered IT services and support in line with service contracts, SOWs, SLAs, and OLAs.
  • Liaised with internal departments and client-side teams to align IT service delivery with business objectives.
  • Implemented efficient processes and methodologies to boost service quality and operational productivity.
  • Provided clear visibility into service performance through reports, dashboards, and governance reviews.
  • Managed and tracked service KPIs, driving performance enhancements through CSI (Continual Service Improvement).
  • Oversaw value-added project initiatives, ensuring high customer satisfaction and ROI.
  • Facilitated seamless transitions during system upgrades or migrations by coordinating between stakeholders and mitigating potential disruptions to business operations.

IT Incident Manager

Tech Mahindra- Global Projects
10.2012 - 02.2014
  • Experienced IT Incident Manager overseeing more than 15 global projects, with end-to-end responsibility for incident resolution, change management, and problem management across diverse IT environments.
  • Leads and coordinates cross-functional IT teams, including Network, Server, Firewall, Voice, Logistics, and Desktop Support — to ensure seamless support and service restoration in high-impact, business-critical situations.
  • Combines a solid understanding of ITIL practices with hands-on experience in service desk operations, vendor management, and Infrastructure change implementation.
  • Adept at driving performance through SLA/OLA adherence, quality process improvements, and team mentoring while maintaining high standards of service availability, compliance, and client satisfaction.
  • Managed IT incident operations for over 15 global projects, driving rapid service restoration across cross-functional IT teams.
  • Led end-to-end coordination of internal teams including Network, Server, Firewall, Desktop Support, Logistics, and Voice services.
  • Operated centralized IT helpdesk and ensured prompt response to service tickets, improving incident response and customer satisfaction.
  • Monitored and enforced SLAs and OLAs, ensuring adherence through data analysis, team training, and process optimization.
  • Oversaw incident escalation, involving L3 and business leaders in critical situations to minimize downtime.
  • Implemented routine, standard, and emergency change processes, ensuring minimal service disruption and adherence to ITIL change protocols.
  • Managed vendor relationships for technical support and hardware replacement, ensuring service continuity.
  • Administered the problem management process, assigning PM tickets, analyzing RCAs, and ensuring effective resolution of high-priority issues.
  • Coordinated change approvals and emergency responses, balancing risk, urgency, and operational stability.
  • Planned and executed off-hours maintenance and disaster recovery processes with minimal business impact.
  • Maintained software licensing compliance, inventory records, and coordinated IT logistics and procurement.
  • Generated detailed operational reports, participated in client audits, and provided leadership updates on service performance.
  • Identified workflow improvements, developed KPIs, and contributed to service quality and continuous improvement initiatives.
  • Supported all incident severity levels (SEV1-SEV4), ensuring timely closure and documentation through structured escalation and resolution processes.
  • Played a key role in maintaining business continuity during high-impact incidents by quickly identifying root causes and implementing effective recovery strategies.
  • Delivered regular training sessions for staff members on incident management procedures, enhancing overall team efficiency and knowledge sharing capabilities.
  • Ensured compliance with industry standards by staying up-to-date on best practices in incident management methodologies.

Education

Master of Science (M.Sc.) - Network Systems

University of Sunderland
United Kingdom
12.2010

Bachelor of Technology (B.Tech) - Electronic Instrumentation Engineering

Jawaharlal Nehru Technological University (J.N.T.U.)
Hyderabad, India
12-2008

Skills

  • Self-motivated with a strong learning mindset and unwavering determination to take on new challenges
  • Excellent interpersonal skills, enabling effective collaboration with technical teams, stakeholders, and customers
  • Builds positive team dynamics, inspires peers to achieve goals, and fosters a culture of excellence
  • Performs exceptionally well under high-pressure environments, consistently meeting or exceeding targets
  • Dedicated and results-oriented, with a strong commitment to organizational growth, quality, and performance
  • Strong analytical and troubleshooting skills in resolving system and network-related issues efficiently
  • Project management
  • CRM management
  • Presentation skills
  • Time management abilities
  • Customer complaint resolution
  • Risk assessment
  • Client relationship management
  • Decision-making
  • Verbal and written communication
  • Team leadership
  • Time management
  • Teamwork and collaboration

Certification

  • Cisco Certified Network Associate (CCNA) – Cisco | Credential ID: CSCO12229476
  • Project Management Assessment Certification – Learntube | 2025
  • AI Tools Workshop (ChatGPT, Google AI Studio, Copilot, Grok, Genspark, Napkin, NotebookLM, Julius) – be10x | 2025
  • Courses Currently Pursuing:
  • Project Management Professional (PMP) Certification
  • Generative AI Mastery | ChatGPT Advanced | Cybersecurity Using AI
  • AI Safety | AI in Legal and Safety
  • Tableau for Data Analytics
  • ServiceNow Certified System Administrator (CSA)
  • ServiceNow Project Portfolio Management (PPM)

LNGG

English, Hindi & Telugu.

Timeline

Operations & Marketing Leader

ADSECO CONSTRUCTION CHEMICALS
09.2019 - Current

Global IT Project Manager

Tech Mahindra- AT&T Projects
04.2015 - 08.2019

Business IT Manager

Tech Mahindra- HERE Technologies
02.2014 - 04.2015

IT Incident Manager

Tech Mahindra- Global Projects
10.2012 - 02.2014

Master of Science (M.Sc.) - Network Systems

University of Sunderland

Bachelor of Technology (B.Tech) - Electronic Instrumentation Engineering

Jawaharlal Nehru Technological University (J.N.T.U.)

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Yalla Bhargav Reddy