YALLAPPA PRADHANI
Customer Service Engineer
Bangalore,KA
Summary
Results-driven individual aiming to utilize training and skills in a reputable organization. Focused on enhancing customer experience and satisfaction while contributing to team objectives. Seeking an entry-level position that offers opportunities for professional growth in a high-level corporate environment. Highly organized and motivated to make a meaningful impact.
Overview
18
18
years of professional experience
1
1
Language
Work History
Customer service engineer
TKE elevator Pvt ltd Bangalore
05.2023 - Current
- Oversaw the servicing of 65-75 lifts, ensuring high operational efficiency. Performed electrical troubleshooting to swiftly resolve lift malfunctions. Inspected elevator components to determine replacement needs, upholding safety protocols. Implemented preventive maintenance schedules to prevent breakdowns. Addressed customer concerns with prompt and effective solutions. Streamlined inventory procedures by managing consumption and returns adeptly.
Repair technician
Schindler India pvt LTD Bangalore
03.2019 - 02.2023
- Began role as repair technician at Schindler on March 4, 2019. Performed comprehensive elevator repairs, focusing on STM belt and motor replacements. Managed adjustments to car guide and CWT guide shoes to improve functionality. Fixed lift riding noises and ensured smooth operation of door mechanisms. Rectified diverse elevator issues while maintaining high safety standards. Followed technical circulars rigorously to ensure quality control in all tasks. Conducted regular evaluations to preemptively address potential problems. Worked alongside colleagues to optimize repair processes and client outcomes.
Quality inspector
Mitsubishi elevator India pvt LTD Bangalore
01.2008 - 01.2019
- Initiated career with company on June 2, 2008, as trainee technician for 1.5 years. Involved in elevator installations while ensuring compliance with safety regulations. Advanced to elevator maintenance position for four years, enhancing equipment reliability. Served as repair specialist for three years, executing major and minor mechanical repairs. Promoted to elevator quality inspector, overseeing quality control for four years. Conducted thorough inspections and assessments to uphold industry standards. Collaborated with teams to drive improvements in service delivery and processes. Maintained detailed documentation of inspections and recommended enhancements.
Education
Bachelor - electrical and electronic engineering
04-2023
GPA: 75.52%
DIPLOMA - electrical engineering
03-2019
GPA: 69.75%
JODC (Job oriented Diploma course) - undefined
01-2009
GPA: 57.73%
SSLC - undefined
01-2006
GPA: 52.32%
Skills
Elevator installation
Electrical diagnostics
Elevator and escalator servicing Technical repairs Problem-solving skills
Quality control engineering Elevator installation management Maintenance inspection and evaluation
Client relationship management Administrative oversight
Computer literacy Microsoft Office proficiency Excel and PowerPoint skills Python programming expertise
Circuit design expertise Electronics documentation Technical schematic reading
B2B sales strategies Lead generation techniques Sales development methods
Project management
Safety oversight and quality control Issue resolution Stakeholder engagement
Interests
I'm interested in projects handling position like project manager
Assistant Manager position service operations
Sales Manager
Achievements & Awards
My achievements are I had joined as a Trainee technician , and today I'm customer service engineer. This is my achievements.
Activities
My activities are 1 I'm a practical person. And quick learner.
Timeline
Customer service engineer - TKE elevator Pvt ltd Bangalore
05.2023 - Current
Repair technician - Schindler India pvt LTD Bangalore
03.2019 - 02.2023
Quality inspector - Mitsubishi elevator India pvt LTD Bangalore
01.2008 - 01.2019
Mahatma Gandhi Vidyapeetha institute of management technology - Bachelor, electrical and electronic engineering
RVD University - DIPLOMA, electrical engineering
NTSS, Sri Shanker Science and Arts College - JODC (Job oriented Diploma course),
GOVT PU College Banahatti - SSLC,