Rajesh Gorripati

Client: Verizon Communications Inc. (Verizon), incorporated on October 7, 1983, is a holding company. The Company, through its subsidiaries, provides communications, information and entertainment products and services to consumers, businesses and governmental agencies. The Company offers voice, data and video services and solutions on its wireless and wire line networks. Its segments include Wireless and Wire line.

Software Tools: Kibana, JIRA and Confluence

Projects Handled

• Digital Service Product's : Postpaid self serve channel for account maintenance and feature management

Responsibilities

• Lead change management processes for enterprise, minor, and ad-hoc releases, ensuring compliance with governance frameworks.
• Represent Change Requests (CRs) in CAB meetings, ensuring approvals, risk assessment, and seamless scheduling.
• Oversee the end-to-end release lifecycle, tracking milestones, dependencies, and defect trends through dashboards.
• Ensure seamless deployment across environments by coordinating with Development, SRE, QA, and leadership teams.
• Proactively track and mitigate critical, blocker, and high-priority defects to ensure production stability.
• Manage emergency production deployments (P4 incidents/outages) by ensuring rapid resolution with approved fixes
• Provide executive reports on release performance, defect trends, and deployment readiness
• Track and present key release KPIs, including velocity, freeze adherence, defect rates, and stability metrics.
• Enforce release governance policies, ensuring all deployments meet compliance and audit requirements.
• Monitor environment stability metrics, optimizing deployment success rates and minimizing post-release issues.

Client: Verizon Communications Inc. (Verizon), incorporated on October 7, 1983, is a holding company. The Company, through its subsidiaries, provides communications, information and entertainment products and services to consumers, businesses and governmental agencies. The Company offers voice, data and video services and solutions on its wireless and wire line networks. Its segments include Wireless and Wire line.

Software Tools: Kibana, JIRA and Confluence

Projects Handled

• Calling Plan Change(CPC): Feature enabling customers to view and change existing mobile plan, manage plan perks and benefits
• Apps and Add-Ons: Customer to enroll and manage apps & services for entertainment, security, and device protection – by account, plan or device.
• In addition to above, handled multiple New Product Initiatives and Pricing launch projects and other enhancements for post pay customers

Responsibilities

• Project Scrum Master for cross functional team developing and enhancing self serve channels for post pay wireless customers
• Facilitated Scrum framework – sprint planning, backlog grooming, daily scrums, sprint reviews and sprint retrospectives
• Collaborated with product owners, team members, Architects and other scrum masters to define solutions and drive progress
• Business requirement elicitation and converting requirement into functional requirements
• Led Business Analyst's team for self-service Applications (Desktop/Mobile), managing and executing projects to drive business requirements. Accountable to deliver results through User Stories impacting various areas of application and track metrics for deployed solutions to measure business value through various KPI.
• Worked closely with Release Train Engineer, Product Owner, Business Owner, Scrum Master, Subject Matter Experts and Architects in definition, design, implementation, testing, and support of business and functional requirements for self-serve applications (Desktop/Mobile)
• Responsible for grooming of user stories to understand impacts at application level and ensure requirements are clear and scope is finalized with acceptance criteria.
• Ensure development team understands requirements and impacts at both UI and Service layers and User stories are accepted and aligned for planned release.
• Drive application enhancements and bug fixes to closure post delivering solution if any.
• Mentor and coach, business analysts to drive projects to closure from requirement definition to solution deployment.

Business Application System: Immigration compliance and Visa processing system

Client: TCS Internal

Software Tools: PL SQL, MS Office, MS Visio, Master Craft ALM, ARIS

Projects Handled:

Global Mobility System:

The project handles the compliance and advanced requirements of associates /management in the visa process of TCS. This solution integrates and simplifies the various levels of visa processing, right from initiation of the VISA, approvals, compliance regulations, document verification, stamping and extension.

Involved in the project from the idea phase till final execution. I started as a business analyst for the project and later took over as team lead of the entire visa stamping team which gives me an end-to-end experience on managing a project and overcoming the challenges in the execution.

Responsibilities:

• Led and Mentor/coach team of business analysts and developers to maintain string of Global employee self-service modules (HR and RMG Processes - Global Mobility Systems like Visa, Travel)
• Managed Visa Stamping Application team handles stamping process in India. and deliver as per project milestones
• Responsible and Accountable to elicit requirements from business users of system while adhering to SDLC best practices.
• Analyze business requirements and processes through document analysis, interviews, workshops, workflow analysis and User Story Analysis.
• Worked in traditional Waterfall, Incremental and Agile methodology (Scrum framework)
• Undertake Process Improvement initiatives to enhance existing processes and add value to end user’s experience.
• Serve as subject matter expert for travel and visa
• Understand business problems and opportunities in context of requirements and help recommend solutions that enable organization to achieve its goals
• Analyzed functional and non-functional requirements for technology solutions with stakeholders according to Software Development Lifecycle (SDLC) and internal standards to ensure business needs are well understood, clearly defined, and properly aligned with overall product scope.
• Ensure Development/technology team, at any given time, is working on most important work items which are aligned with Business priorities.
• Be able to effectively understand business priorities and requirements and create needed Epics, Features and User Story(s) with help of product owner.
• Drive refinement sessions to groom User Story(s) with scrum team.
• Formulate testing plan and assist users and developers in testing key deliverables
• Participate in daily stand-up meetings to facilitate understanding, clarification, and implementation of requirements in Agile development environment.
• Directed and supervised team of 6 engaged in requirement analysis and development

Business Application System: Global Employee Self Service(GESS) Travel Compliance

Client: TCS Internal

Software Tools: PL SQL, MS Office, MS Visio, Master Craft ALM, ARIS

Major Projects handled:

1) GESS – Excess HRA

To digitize the Excess HRA system right from initiating the request, approvals, calculation of Excess HRA amount and posting to payroll for final pay-out based on associate depute country, depute city, grade and HRA.

2) GESS – Travel Compliance Automation

To automate compliance checklist as per country specific regulation for compliance officer when associate raise the travel request which eliminates manual intervention and tracking checklist offline and improve efficiency

3) GESS - Travel

The project handles compliance and necessary requirements of global resource movement in TCS. This is a one-step solution for all employee travel needs including travel planning, approvals, processing, ticketing, foreign exchange, invoicing, automated compliance etc.

Responsibilities

• Interfaced with Business users to meet various geographic requirements and their inclusion.
• Elicit, analyze, communicate and validate requirements for business processes from users.
• Responsible for gathering requirements from business users of system while adhering to SDLC (Software Development Life Cycle) industry best practices.
• Eliciting requirements through interviews, workshops, process modeling and system or document analysis.
• Documented user requirements, detailed process/program workflow diagrams, enhancement requests and repeatable bugs.
• Captured and document current business workflow and recommend improvements and efficiencies.
• Prepared use case scenarios post approval of requirements which will help development team for designing and implementing solution.
• Prepared and executed test case scenarios and test plan.
• Facilitated User Acceptance Testing with business stakeholders and obtaining sign off to deploy solution in production
• Monitored solution deployed, identify for any issues/gaps for closure with enhancements or break fixes
• Production support to troubleshoot issues and answer user questions.
• Analyzed production incidents, identify root causes to suggest improvements in system
• Conducted change impact analysis for enhancements and root cause analysis for bug fixes
• Requirements modelling using enterprise modeling tools like ARIS
• Presented approved requirements to Development team to design and implement solution in walkthrough meetings.
• Worked closely with key business partners and subject matter experts in definition, testing, training, implementation, and support of functional requirements.
• Ensure Development/technology team, at any given time, is working on most important work items which are aligned with Business priorities.
• Worked individually and within team setting to deliver requirements on time and within scope

Business Application System: Global Employee Self Service(GESS) Travel Compliance

Client: TCS Internal

Projects handled:

1) GESS - Travel

The project handles compliance and necessary requirements of global resource movement in TCS. This is a one-step solution for all employee travel needs including travel planning, approvals, processing, ticketing, foreign exchange, invoicing, automated compliance etc.

Responsibilities

• Monitor and categorize incidents related to the travel management application, ensuring accurate documentation of issue details.
• Act as a bridge between users and the technical team, providing timely updates and assisting in resolution tracking.
• Analyze recurring issues, document resolutions, and contribute to a knowledge base for future reference.
• Support in testing fixes, validating system changes, and assisting with user acceptance testing (UAT).
• Identify trends, suggest optimizations, and generate reports on incident resolution metrics and system performance.