
Results-driven Technology Analyst with 4 years of experience in PEGA application development and enterprise systems. Strong expertise in end-to-end SDLC, defect management, and production support, with a proven ability to deliver scalable solutions and collaborate across teams to drive technical excellence.
Worked as a PEGA Developer on a US-based telecom application for Verizon, delivering a customer-friendly digital portal for device selection and offer eligibility. Handled user stories, enhancements, and defect fixes across Agile sprints. Worked on integrations, data pages, activities, report definitions, and data transforms. Actively resolved production and priority issues with quick debugging and root-cause analysis. Collaborated with database teams using basic SQL and provided weekend support to ensure smooth application performance.