Yamini Ravi Kumar
Chennai
Summary
Experienced Senior Associate with analytical and flexible approach to solving problems. Decisive leader driven to optimize processes and streamline operations for team efficiency. Open and positive communicator with calm and level-headed approach to managing routine needs and meeting special challenges. Hardworking Senior Associate enthusiastic about taking on exciting new challenges at 247 Digitize by leveraging dynamic communication skills and a disciplined approach. Talented Senior Associate ready to offer years' experience and apply skills to new role Proficient in project planning, scheduling and oversight with advanced expertise in customer relations and documentation. Responsible retail professional with excellent sales, service and interpersonal skills. Committed to making every customer feel welcome and assisting with any need. Advanced knowledge of fashion trends and popular looks. Hardworking Sales Associate committed to driving high sales in both slow and busy shifts. Organized and patient individual polished in handling customer complaints and replenishing stock. Flexible and outgoing team player commended for demonstrating honesty and integrity with customers, team members and supervisors. Outgoing student pursuing flexible part-time employment with weekend and evening shift options.
Overview
3
3
years of professional experience
Work History
Senior Associate
247 Digitize
Chennai
01.2022 - Current
- Developed and implemented strategies for increasing customer satisfaction.
- Conducted research to identify new market opportunities.
- Provided direction and guidance to junior associates on complex tasks.
- Analyzed data and created reports for senior management.
- Maintained up-to-date knowledge of industry trends and regulations.
- Established relationships with key stakeholders across the organization.
- Coordinated cross-functional teams in completing projects on time and within budget.
- Negotiated contracts with vendors, suppliers, and partners.
- Led meetings with clients to discuss project objectives, timelines, and deliverables.
- Monitored performance metrics to assess effectiveness of operational processes.
- Prepared presentations for internal review boards on proposed projects.
- Designed training materials to ensure staff compliance with company policies.
- Reviewed customer feedback surveys to identify areas of improvement.
- Created monthly forecasts based on historical data analysis.
- Identified cost savings opportunities through process optimization.
- Resolved customer inquiries in a timely manner while adhering to service level agreements.
- Maintained responsibility for all inquiries, concerns and complaints, resolving matters effectively and to satisfaction of customers.
- Delivered high level of service to clients to both maintain and extend relationships for future business opportunities.
- Improved customer service feedback scores through outstanding service.
- Promoted business to increase customer base and grow revenue.
- Maintained current store, product and promotional knowledge to drive consistent sales.
- Maintained attractive merchandise displays to maximize purchases.
Front Office Executive
Green India Construction
Chennai
12.2020 - 12.2021
- Greeted customers, answered inquiries and directed them to the appropriate department.
- Provided customer service support to clients over the phone and in person.
- Organized incoming mail and distributed it accordingly.
- Maintained a clean reception area by tidying up furniture, magazines, and other items.
- Assisted with scheduling appointments for patients and staff members.
- Managed the switchboard system by answering calls promptly and transferring them to relevant departments or personnel.
- Organized filing systems for patient records and other documents according to company standards.
- Updated patient information in computer databases accurately and regularly.
- Ordered office supplies as needed to ensure adequate stock levels were maintained at all times.
- Processed payments from patients for services rendered using cash, credit cards or checks.
- Assisted with setting up meetings between clients and staff members when required.
- Provided administrative support including photocopying, scanning documents, faxing.
- Responded to emails sent by customers regarding their queries or complaints efficiently.
- Handled incoming calls professionally while providing accurate information about products or services offered by the organization.
- Supported other departments with tasks as assigned by supervisors or managers.
- Coordinated various events organized within the office premises.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Maintained important files, running reports and delivering updates on occupancy and revenue.
- Monitored office inventory to maintain supply levels.
- Handled incoming calls and directed callers to appropriate department or employee.
- Pleasantly welcomed visitors, answered phone calls and maintained front reception desk.
- Executed on-time, under-budget projects by solving complex issues for senior leadership.
Education
M.Phil - Computer And Information Sciences
Presidency Collage
Chennai06.2021
Master of Science - Computer And Information Sciences
Queen Mary's Collage
Chennai05.2019
Bachelor of Science - Computer Science
Soka Ikeda Collage of Art & Science
Chennai06.2017
Hr.Sec - Science Education
ICF
Chennai05.2014
10th Std -
Chennai Girl's Hr.Sec.School
Chennai05.2012
Skills
- Schedule Development
- Project Management
- Team Supervision
- Schedule Management
- Project Coordination
- Workplace Safety
- Management Support
- Data Entry
- Preparing Reports
- MS Office
- Process Improvement
- Multiple Priorities Management
- Customer Interaction
- Issue Resolution
- Service Assistance
- Calendar Management
- Attention to Detail
- Project Reporting
- Sales Techniques
- Business Strategies
- Record and File Management
- Customer Engagement
- Work Planning and Prioritization
- Customer Service
- Flexible Schedule
- New Hire Training
- Complex Problem-Solving
- Decision-Making
- Computer Skills
- Relationship Building
Languages
English
First Language
English
Advanced
C1
Accomplishments
- Consistently maintained high customer satisfaction ratings.
- Recognized as Employee of the for outstanding performance and team contributions.
- Created highly effective new program that significantly impacted efficiency and improved operations.
- Realized in ongoing effort to boost revenue while reducing costs.
- Led team to achieve , earning recognition from upper management and financial reward.
Additional Information
- Looking to utilize my technology and leadership skills in an esteemed organization. Well versed with research-oriented marketing abilities and product analysis. Tech-savvy and a fast learner with innate communication skills and natural curiosity for product marketing.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Senior Associate
247 Digitize
01.2022 - Current
Front Office Executive
Green India Construction
12.2020 - 12.2021
M.Phil - Computer And Information Sciences
Presidency Collage
Master of Science - Computer And Information Sciences
Queen Mary's Collage
Bachelor of Science - Computer Science
Soka Ikeda Collage of Art & Science
Hr.Sec - Science Education
ICF
10th Std -
Chennai Girl's Hr.Sec.School
Similar Profiles
Sumuka RavishankarSumuka Ravishankar
Auditor at 247 DigitizeAuditor at 247 Digitize
CHARU SATIJACHARU SATIJA
Production Manager at Digitize Solution LLCProduction Manager at Digitize Solution LLC
Harshada AdkeHarshada Adke
Internship at Digitize BrandInternship at Digitize Brand