Summary
Overview
Work History
Education
Skills
Timeline
Intern

YAMINI CHINNI SHALINI POTHALA

CUSTOMER SUPPORT EXECUTIVE
VISHAKAPATNAM

Summary

Detail-oriented Office Administrator with commensurate experience in customer support executive roles. Demonstrating advanced knowledge of resolving customer issues . Leveraging strong negotiating abilities to secure compensable results in account collections, vendor contracts and talent acquisition.

Administrative leader offering experience prioritizing and delegating administrative tasks to drive goal achievement. Proficient in schedule coordination, resource allocation and office supply inventory management. Dedicated to training and mentoring top talent while cultivating a productive work culture.

Adaptable Office Administrator with 2 years of experience with wide range of talents from travel coordination to bookkeeping. Additional experience in assisting executives and coordinating company events. Fast-learner with interest in developing new skills to better support staff and management.

Capable Office Administrator with outstanding knowledge of effective office coordination with commitment to effective collaboration. Skilled at reorganizing offices for superior functionality.

Organized simultaneous office functions and direct administrative personnel to meet needs of updating in slaes professionals. Performance-oriented and driven with in-depth understanding of budgets, payroll and office organization needs. Skillfully coordinate resources and administrative support to keep operations smooth and boost team productivity.

Driven Team leader offering in-depth experience in administration of vital business projects and processes. Excellent communicator and project manager with strengths in daily operations management, workflow improvements and customer service.


To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

3
3
years of professional experience
4
4
years of post-secondary education

Work History

Customer Support Executive

Smarter BIz (flipkart )
Vishkapatanam
11.2019 - 12.2021
  • Listened to customers' questions and concerns to provide answers or responses.
  • Built strong relationships with field operations team to support business development opportunities and improve service.
  • Assigned and designated job territories to customer care staff according to performance and history.
  • Provided customers with updates and periodic statements on service developments and changes in trends.
  • Provided excellent customer service by efficiently resolving issues and responding to inquiries.
  • Utilized crisis management techniques to offer corrective solutions and maximize customer satisfaction.
  • Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
  • Developed and implemented office management procedures to increasing training team productivity and accuracy.
  • Analyzed and solved multi-faceted problems that effected executive leaders and business initiatives.
  • Monitored front areas so that questions could be promptly addressed.
  • Supervised 2 administrative team members and provided constructive feedback, resulting in higher morale and increased employee retention.
  • Kept high average of performance evaluations.

Medical Coder

Penna4 Tech solutions
vishakapatnam
01.2015 - 12.2015
  • Guarded against fraud and abuse by verifying coded data accurately reflected services provided.
  • Reviewed outpatient records and interpreted documentation to identify diagnoses and procedures.
  • Scanned and filed medical records in alphabetical order to maintain organized and up-to-date filing system.
  • Reviewed patient charts to better understand health histories, diagnoses and treatments.
  • Initiated, performed and documented quarterly coding audits for physicians.
  • Processed insurance company denials by auditing patient files, researching procedures and diagnostic codes to determine proper reimbursement.
  • Utilized active listening, interpersonal and telephone etiquette skills when communicating with others.
  • Resourcefully used various coding books, procedure manuals and on-line encoders.
  • Reviewed, analyzed and managed coding of diagnostic and treatment procedures contained in outpatient medical records.
  • Accurately selected proper descriptive code when more than one anatomical location was indicated.
  • Verified signatures and checked medical charts for accuracy and completion.
  • Interacted with physicians and other healthcare staff to ask questions regarding patient services.

Education

Bachelor of Science - Pharmacy

Yalamarthy College Oh Pharmacy
Vishakapatnam ,Andhra Pradesh
08.2009 - 05.2013

Skills

    Training and demonstration development

undefined

Timeline

Customer Support Executive

Smarter BIz (flipkart )
11.2019 - 12.2021

Medical Coder

Penna4 Tech solutions
01.2015 - 12.2015

Bachelor of Science - Pharmacy

Yalamarthy College Oh Pharmacy
08.2009 - 05.2013
YAMINI CHINNI SHALINI POTHALACUSTOMER SUPPORT EXECUTIVE