Yamuna Ashokan

Infosys Limited, Systems Engineer (Apr 2022 - Dec 2024), Senior Systems Engineer (Dec 2024 - Present)

* Finacle FI Module Support (Java Code Review/Analysis): Provided L3 production support for Finacle FI, which is a Java-based product.

*This involved analyzing Java class files to understand system behavior, diagnose issues, and identify potential solutions. Leveraged this understanding, along with Oracle SQL skills, to resolve critical issues, ensure timely solutions, and support 24/7 remittance migration activities.

* Supported all versions of the FI module for domestic and international banks. Troubleshooting & Problem Solving (Java/SQL): Provided comprehensive troubleshooting support, including root cause analysis, performance tuning, and data correction. Utilized Java debugging skills and Oracle SQL expertise to resolve critical production issues, including quarter/year-end challenges, minimizing downtime.

* Performance Optimization (SQL): Wrote and fine-tuned Oracle SQL queries to optimize performance and eliminate full table scans, significantly improving database efficiency. Finacle FI Architecture Understanding: Gained a strong understanding of the Finacle FI module's Java-based architecture through code analysis and interaction with development teams.

* Client Management & Team Leadership: Interacted closely with clients to understand and manage their business requirements, consistently meeting product and client expectations. Managed a team supporting remittance cheque issuance, earning client appreciation.

* Knowledge Sharing & Training: Provided knowledge transfer on the Finacle FI module to new team members.

* Technical Skills: Possess strong technical and functional skills in Finacle FI and C24. Applied knowledge of Java coding concepts, including code review and analysis.