YAMUNA M
Chennai,TN
Summary
Dynamic professional with extensive hands-on experience in AWS Cloud, application support, MySQL, and MongoDB.
Committed to delivering meaningful contributions that align with organizational goals and foster innovation.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Business Process Lead
Tata Consultancy Services
04.2022 - Current
- Work with applications and help them migrate to AWS. Design AWS system considering their existing design in data center
- Help application teams accelerate AWS adoption. This could vary based on the applications I was helping. Created Jenkins CICD pipelines and CloudFormations to help out some teams.
- Deal with technical teams as well as customer execs. Talk strategically to execs and talk technically to tech leads
Senior Issue Resolution Analyst
Athenahealth Technologies
11.2017 - 04.2022
- Provide first-level technical support, diagnose and resolve software-related issues, and assist users via Salesforce CRM.
- Writing SQL Queries for backend application, conducted advanced SQL/log analysis for complex troubleshooting. .
- Provide technical support for software, ensuring applications run smoothly by troubleshooting issues, resolving JIRA cases, and performing maintenance tasks like updates and performance optimization
Customer Service Executive
GE Capital
10.2017 - 11.2017
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Customer Service Specialist
FlintoBox
01.2017 - 05.2017
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services. Achieved high profit sales at early stage.
AR Analyst
E4E Healthcare Private Limited
05.2014 - 01.2017
- Managed cash flow reporting, posted receipts, and analyzed chargebacks.
- Collaborated with peers to resolve account discrepancies efficiently.
- Prevented impending loss and increased profitability by enforcing scheduled collection campaigns, consistently achieving targeted recovery rate.
Education
B.Tech. - Information Technology
Indira Gandhi College of Engineering & Technology for Women
01.2014
Higher Secondary School - undefined
Maraimalai Adigalar Govt. HSS
01.2010
SSLC - undefined
Maraimalai Adigalar Govt. HSS
01.2008
Skills
- AWS (EC2, S3, IAM, VPC, Certified Cloud Practitioner)
- SQL
- MongoDB (Certified)
- Informatica Cloud
- Linux, Shell Scripting
- Python
- Lean Six Sigma
Websites
Accomplishments
- Best Performer Award – 99% Quality & CSAT
- Extra Mile Award – Maximum number of cases handled
- Good Performer Award – Maintaining 100% presence
Certification
- AWS Certified Cloud Practitioner
- MongoDB Certified
- AWS Essential Training for Administrators
- SQL Queries Made Easy
- Getting Started with MongoDB Atlas
- Lean Six Sigma & Six Sigma
Timeline
Business Process Lead
Tata Consultancy Services
04.2022 - Current
Senior Issue Resolution Analyst
Athenahealth Technologies
11.2017 - 04.2022
Customer Service Executive
GE Capital
10.2017 - 11.2017
Customer Service Specialist
FlintoBox
01.2017 - 05.2017
AR Analyst
E4E Healthcare Private Limited
05.2014 - 01.2017
Higher Secondary School - undefined
Maraimalai Adigalar Govt. HSS
SSLC - undefined
Maraimalai Adigalar Govt. HSS
B.Tech. - Information Technology
Indira Gandhi College of Engineering & Technology for Women
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