Yamuna Rani MP
Chennai
Summary
In quest of challenging assignments in Process Management/ Operations with an Organization of repute. A seasoned professional with 15+ Years of rich experience in Investment Banking, Operations, Reconciliation, Proofing Analyst, Customer Care, Team Management. UK transition experience, successfully migrated KYC process for Barclays Wealth Operations Project Managed experience in KYC Reviews and Account Maintenance with Citibank (TCS)in investment Banking Domain Proven skills in managing teams to work in sync with the corporate set parameters & motivating them for achieving business and individual goals. Acting as an escalation gate to resolve critical issues of the team members. Skills in conducting various technical training sessions for enhancing the performance and quality of service. An effective communicator with excellent relationship building & interpersonal skills. Strong analytical, problem solving & organizational abilities. Possess a flexible & detail oriented attitude. Detail-oriented Assistant Manager offers more than extensive progressive record of accomplishment in leadership roles. Establishes clear guidelines and enforces consistent policies to keep staff satisfied and on-target to achieve important objectives. Excellent relationship-building, multitasking, and decision-making skills. Motivated professional with several years of experience juggling multiple priorities to keep company running smoothly. Communicative team leader possessing outstanding time management and documentation abilities. Polished in overseeing employee performance and guiding and motivating new talent.
Overview
18
18
years of professional experience
Work History
ASSITANT MANAGER
CITICORD SERVICES INDIA LIMITED
03.2015 - Current
- Managing a team of 8 members for Singapore term deposits.
- Provided assistance to CITI Bank, Singapore customers for deposit and investment transactions.
- Been a part of the team since migration from Singapore to CSIL.
- Managed customer deposit booking, FX transactions, and reconciliation for Singapore time deposits team.
- Reconciled various reports including deferred account, treasury exception, Nostro reconciliations, interest rates, and Sundry GL reconciliation.
- Responsible for handling team attendance, escalation emails, and preparing weekly and monthly volume data for the team.
- Conducted day-end proofing checks on team transactions
- - Managed task allocation, support, coordination, and responsibility for high-value transactions as well as other reconciliation activities.
- Monitored Internal Sundry account balances for various currencies and followed up with processing.
- Followed up with processers and Sales team to ensure timely execution of Unsettled FX deals
- Implemented training programs and knowledge transfer processes for processing team to enhance skilling/re-skilling of Transactions flow
- Managed audit and compliance to maintain adherence to regulatory guidelines
- Ensured 100% accuracy and TAT adherence for all FX and SWIFT related transactions post migration from the region
- Successfully participated in various UAT or COB (Continuity of Business) drills conducted in various locations and came up with the positive reports
- Acknowledged for consistently exceeding stakeholder expectations during challenging circumstances and demonstrating a proactive approach.
- Participated in meetings with external parties such as auditors or regulators to provide updates on the status of ongoing projects or initiatives.
- Collaborated with internal stakeholders such as compliance officers, portfolio managers, and traders to ensure that all risk management policies are properly implemented.
- Generated regular reports summarizing investment performance, risk exposures, and other relevant information for senior management review.
- Assisted in the development of key performance indicators used to measure the effectiveness of risk management processes.
- Reported findings on risk exposures to senior executives and board of directors.
Lead Analyst
Barclays Shared Services
Chennai
05.2012 - 02.2013
- Officer (Client on Boarding - Wealth Management-Investment Banking) Job Description: Responsible to ensure all new client relationship have undergone the appropriate client identification screening prior to opening a new account
- Collaborated with counterparts in various regions, including the Client Identification Department
- Managed and supervised data services for Credit, Compliance, and Front Office departments.
- As part of the International team, handling a eight member team for performing KYC- Customer Due Diligence & Enhanced Due Diligence for on boarding Global Corporate/Individual Clients in Cyprus, Jersey, Isle of Man, Guernsey, Gibraltar, Knightsbridge (London) branches of Barclays Wealth and perform end to end quality check for the team and driving the team members towards targets
- Supported KYC requirements for Global Banking, ensuring adherence to AML Regulations and Barclays policies and procedures
- Conducted thorough assessments of clients' Source of Funds, Source of Wealth, Nature of Business, and Products to evaluate risks associated with client onboarding
- Ensured compliance with international regulations by verifying individuals' absence from sanctioned countries
- Performed due diligence procedures to assess risk levels for Corporate/Individual clients and documented findings in CDD checklists and reports
- Ensured all documents were loaded in the document loading system with appropriate indexation
- Applications used: Skilled in working on applications like “ALACRA”,” EQUIFAX” and “WORLD CHECK” for performing searches to pull the negative and relevant information of the client Performing Counter Party due diligence and uploading the data into the “DM&W” (Document Management & Workflow) Expertise in pulling out of information related to existing client from “Oasis” & “ Support transition initiative to migrate operations to India for the UK Business team by training new hires on multiple business processes
- Met timelines executing operations in Account management, Barclay’s wealth international division.
Senior Process Associate
TCS E-Serve
Chennai
11.2008 - 09.2011
- Demonstrated expertise in corporate international current account opening, maintenance, and account entitlements process with a strong focus on anti-money laundering and KYC.
- (Checking the purpose of the account to be opened, who is opening the account and what is the source of money getting deposited into the account)
- Experienced in project management
- Experienced in providing product and process training with excellent proficiency in MS Office.
- Excellent problem-solving skills.
- Demonstrated effective communication skills in various professional settings
- Skilled in Business Application Software with hands-on experience in process analysis, development, and implementation.
- Managed functional requirements for Corporate Account Openings, Account Maintenance and Entitlements, ensuring compliance with corporate entities
- Reviewing legal documents and banking documents Coordinating with clients and customers (E-Mail, Calls) Excellent in service level adherence
Senior Officer Customer Support
HSBC
Chennai
11.2006 - 07.2008
- Responsible for customer service nationwide, Managing a team of 8
- Training fresher in quality, product and process Setting Targets and driving them & reviewing daily Driving of team effectively & motivationally Initiating trend analysis & comparison analysis Handling escalation calls Delivering customer support with required quality parameters Monitoring of processes, identifying improvement areas and implementing corrective measures.
Education
Diploma in Secretarial Practice -
Bachelors of Arts (BA-English) -
Madras University
Skills
- Process Management
- Operations Management
- Project Management
- Employee Performance Evaluations
- Recruiting and interviewing
- Product and service knowledge
- Compliance understanding
- Customer rapport
- Team motivation
- Workload Management
- Risk mitigation strategies
- Attention to Detail
Personal Information
- Date of Birth: 10/11/83
- Marital Status: Married
Languages
- Tamil
- English
Timeline
ASSITANT MANAGER
CITICORD SERVICES INDIA LIMITED
03.2015 - Current
Lead Analyst
Barclays Shared Services
05.2012 - 02.2013
Senior Process Associate
TCS E-Serve
11.2008 - 09.2011
Senior Officer Customer Support
HSBC
11.2006 - 07.2008
Diploma in Secretarial Practice -
Bachelors of Arts (BA-English) -
Madras University
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