YANN-ALEX ADO
Bangalore
Summary
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
4
4
years of professional experience
Work History
Remote Customer Support Agent
Gubagoo
Bangalore
06.2022 - Current
- Provided clear and concise step-by-step technical support to guide clients during process
- Asked customers targeted questions throughout troubleshooting to determine smart solutions
- Used excellent customer service techniques when dealing with a range of calls, including troubleshooting and complaints
- Responded to customer queries in a timely and accurate way, via phone, email and chat
- Assisted in training junior Customer Support Representatives
- Followed up with customers to ensure fast resolution of technical issues
- Managed large amounts of incoming calls.
CATI Interviewer
Markelytics Solutions
Bangalore
06.2023 - 03.2024
- Conducted CATI interviews in accordance with survey protocols, ensuring accuracy of collected information.
- Provided technical assistance to other interviewers on effective interviewing techniques and strategies.
- Compiled detailed reports summarizing the results of completed surveys, including analysis of trends and patterns in responses.
IT Trainee
Ray integrated college
Bangalore
01.2022 - 08.2022
- Kept detailed records of new installations and related licenses
- Set up new workstations for users with proper cables, equipment and software
- Configured networks to meet performance requirements
- Monitored computer system performance and intervened in identified problems
- Resolved service user requests within target timeframes
- Followed user guides and technical manuals to complete skilled repairs
- Updated software for new functionality and improved security
- Identified system performance issues, providing swift remedial action.
Junior Graphic Designer
Freelance
Abidjan
12.2019 - 10.2021
- Worked with clients to define marketing and design vision for various graphic design projects
- Utilised extensive knowledge of Adobe Photoshop and Illustrator to create high-quality images
- Designed new, on-brand visual elements focusing on concept and messaging
- Generated digital image files for use in digital and traditional printing methods
- Consulted with clients to understand project limitations and constraints
- Produced complex illustrations and animations satisfying clients' brief.
Teacher Assistant
cocody modern high school
Abidjan
02.2020 - 11.2020
Education
Bachelor of computer application -
Ray integrated college
01.2023
High School Diploma -
CSM Cocody
Abidjan,ivory Coast06-2019
Skills
- Learner
- Motivated
- Patient
- Troubleshooting
- Maintenance & Repair
- Data Entry
- Microsoft Office
- Networking
- Cultural Awareness
Languages
French
First Language
English
Upper Intermediate (B2)
B2
Spanish
Elementary (A2)
A2
Timeline
CATI Interviewer
Markelytics Solutions
06.2023 - 03.2024
Remote Customer Support Agent
Gubagoo
06.2022 - Current
IT Trainee
Ray integrated college
01.2022 - 08.2022
Teacher Assistant
cocody modern high school
02.2020 - 11.2020
Junior Graphic Designer
Freelance
12.2019 - 10.2021
Bachelor of computer application -
Ray integrated college
High School Diploma -
CSM Cocody
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