Summary
Overview
Work History
Education
Skills
Training
Languages
Timeline
Generic
Yasar Ali

Yasar Ali

Implementation And Support Head
Lucknow

Summary

Seasoned Implementation and Support Engineer with a robust background in hotel management, notably with My Hotel Line. Excelled in enhancing guest satisfaction and streamlining operations, leveraging strong communication skills and software implementation expertise. Proven track record in driving efficiency and supporting customer needs with precision and a proactive approach.

Overview

19
19
years of professional experience

Work History

Implementation and Support Engineer

My Hotel Line
Lucknow
03.2024 - Current
  • Maintained positive working relationship with fellow staff and management.
  • Identified issues and implemented appropriate solutions to deliver quick and effective remediation.
  • Tested new software releases for compatibility with existing systems prior to deployment.
  • Answered user inquiries to resolve computer software or hardware operation problems.
  • Diagnosed and resolved complex system problems in a timely manner.
  • Monitored system performance and recommended upgrades to improve efficiency and reliability.

Front Office Manager

The Lucknow Hotels
Gomti Nagar, Lucknow
01.2021 - 03.2024
  • Responsible for managing front desk operations, ensuring exceptional customer service and efficient check-in/out processes
  • Conducted regular meetings with staff members to discuss new initiatives or changes in existing processes.
  • Established strong relationships with corporate clients in order to foster repeat business opportunities.

Front Office Executive

The Revanta club n resort
Lucknow
01.2018 - 01.2021
  • Greet guests, handle check-in and check-out procedures, manage reservations, answer phone calls and emails, and provide excellent customer service to ensure guest satisfaction
  • Updated and maintained contact lists, ensuring accuracy and confidentiality of information.
  • Addressed and resolved customer inquiries and complaints, providing high-quality service and maintaining satisfaction.

Front Office Manager

Hotel Golden Sky
Lucknow
01.2014 - 01.2015
  • Manage front desk operations, including overseeing staff, managing reservations, handling guest inquiries and complaints, and ensuring efficient check-in and check-out processes to provide exceptional customer service
  • Conducted regular meetings with staff members to discuss new initiatives or changes in existing processes.
  • Created and optimized employee schedules for shift coverage.

Hotel Manager

Royal Vachhil Villa
Noida
01.2011 - 01.2012
  • Company Overview: A unit of GDS Hospitality
  • Oversee day-to-day hotel operations, including managing staff, ensuring guest satisfaction, maintaining budgets, and implementing strategies to drive revenue growth
  • A unit of GDS Hospitality

Housekeeping Executive

Hotel Shelter
Lucknow
01.2006 - 01.2010
  • Manage and supervise housekeeping staff, develop and implement cleaning procedures, oversee inventory control, and ensure compliance with safety and hygiene standards to maintain a clean and comfortable environment for guests

Education

POST GRADUATION - HOTEL OPERATIONS

IGNOU
01.2012

INTERMEDIATE -

SPRINGFIELDS, COLLEGE
Moradabad
01.2006

HIGH SCHOOL -

SPRINGFIELDS, COLLEGE
Moradabad
01.2004

BACHELORS DEGREE - HOTEL MANAGEMENT

H.R.I.H.M
Ghaziabad

Skills

  • Hotel Management Administration
  • Communication Skills
  • Guest Satisfaction
  • Upselling
  • Software implementation
  • Customer support
  • Configuration management
  • Remote support

Training

Industrial Training of 22 weeks from Hotel Holiday Regency, Hotel Royal Vachhil Villa Moradabad, in all major departments.

Languages

  • English
  • Hindi

Timeline

Implementation and Support Engineer

My Hotel Line
03.2024 - Current

Front Office Manager

The Lucknow Hotels
01.2021 - 03.2024

Front Office Executive

The Revanta club n resort
01.2018 - 01.2021

Front Office Manager

Hotel Golden Sky
01.2014 - 01.2015

Hotel Manager

Royal Vachhil Villa
01.2011 - 01.2012

Housekeeping Executive

Hotel Shelter
01.2006 - 01.2010

POST GRADUATION - HOTEL OPERATIONS

IGNOU

INTERMEDIATE -

SPRINGFIELDS, COLLEGE

HIGH SCHOOL -

SPRINGFIELDS, COLLEGE

BACHELORS DEGREE - HOTEL MANAGEMENT

H.R.I.H.M
Yasar AliImplementation And Support Head