Yasar Ali
Implementation And Support Head
Lucknow
Summary
Seasoned Implementation and Support Engineer with a robust background in hotel management, notably with My Hotel Line. Excelled in enhancing guest satisfaction and streamlining operations, leveraging strong communication skills and software implementation expertise. Proven track record in driving efficiency and supporting customer needs with precision and a proactive approach.
Overview
19
19
years of professional experience
Work History
Implementation and Support Engineer
My Hotel Line
Lucknow
2024.03 - Current
- Maintained positive working relationship with fellow staff and management.
- Identified issues and implemented appropriate solutions to deliver quick and effective remediation.
- Tested new software releases for compatibility with existing systems prior to deployment.
- Answered user inquiries to resolve computer software or hardware operation problems.
- Diagnosed and resolved complex system problems in a timely manner.
- Monitored system performance and recommended upgrades to improve efficiency and reliability.
Front Office Manager
The Lucknow Hotels
Gomti Nagar, Lucknow
2021.01 - 2024.03
- Responsible for managing front desk operations, ensuring exceptional customer service and efficient check-in/out processes
- Conducted regular meetings with staff members to discuss new initiatives or changes in existing processes.
- Established strong relationships with corporate clients in order to foster repeat business opportunities.
Front Office Executive
The Revanta club n resort
Lucknow
2018.01 - 2021.01
- Greet guests, handle check-in and check-out procedures, manage reservations, answer phone calls and emails, and provide excellent customer service to ensure guest satisfaction
- Updated and maintained contact lists, ensuring accuracy and confidentiality of information.
- Addressed and resolved customer inquiries and complaints, providing high-quality service and maintaining satisfaction.
Front Office Manager
Hotel Golden Sky
Lucknow
2014.01 - 2015.01
- Manage front desk operations, including overseeing staff, managing reservations, handling guest inquiries and complaints, and ensuring efficient check-in and check-out processes to provide exceptional customer service
- Conducted regular meetings with staff members to discuss new initiatives or changes in existing processes.
- Created and optimized employee schedules for shift coverage.
Hotel Manager
Royal Vachhil Villa
Noida
2011.01 - 2012.01
- Company Overview: A unit of GDS Hospitality
- Oversee day-to-day hotel operations, including managing staff, ensuring guest satisfaction, maintaining budgets, and implementing strategies to drive revenue growth
- A unit of GDS Hospitality
Housekeeping Executive
Hotel Shelter
Lucknow
2006.01 - 2010.01
- Manage and supervise housekeeping staff, develop and implement cleaning procedures, oversee inventory control, and ensure compliance with safety and hygiene standards to maintain a clean and comfortable environment for guests
Education
POST GRADUATION - HOTEL OPERATIONS
IGNOU
01.2012
INTERMEDIATE -
SPRINGFIELDS, COLLEGE
Moradabad01.2006
HIGH SCHOOL -
SPRINGFIELDS, COLLEGE
Moradabad01.2004
BACHELORS DEGREE - HOTEL MANAGEMENT
H.R.I.H.M
GhaziabadSkills
- Hotel Management Administration
- Communication Skills
- Guest Satisfaction
- Upselling
- Software implementation
- Customer support
- Configuration management
- Remote support
Training
Industrial Training of 22 weeks from Hotel Holiday Regency, Hotel Royal Vachhil Villa Moradabad, in all major departments.
Languages
- English
- Hindi
Timeline
Implementation and Support Engineer
My Hotel Line
2024.03 - Current
Front Office Manager
The Lucknow Hotels
2021.01 - 2024.03
Front Office Executive
The Revanta club n resort
2018.01 - 2021.01
Front Office Manager
Hotel Golden Sky
2014.01 - 2015.01
Hotel Manager
Royal Vachhil Villa
2011.01 - 2012.01
Housekeeping Executive
Hotel Shelter
2006.01 - 2010.01
POST GRADUATION - HOTEL OPERATIONS
IGNOU
INTERMEDIATE -
SPRINGFIELDS, COLLEGE
HIGH SCHOOL -
SPRINGFIELDS, COLLEGE
BACHELORS DEGREE - HOTEL MANAGEMENT
H.R.I.H.M