Summary
Overview
Work History
Education
Skills
Work Preference
Timeline
18
Yasar Arafath

Yasar Arafath

IT Support Engineer
chidambaram,tamil nadu

Summary

Experienced IT Support Engineer with five years of expertise in troubleshooting hardware, software, and network issues. Skilled in deploying and maintaining IT systems, implementing security measures, and optimizing performance. Strong communication and interpersonal abilities, dedicated to delivering exceptional customer service. Proven track record of resolving complex technical problems efficiently. Passionate about leveraging technical proficiency to drive organizational productivity and efficiency. +974 70289072, +919790365528 Cuddalore,Tamil nadu,India

Overview

6
6
years of professional experience
3
3
years of post-secondary education

Work History

Qatar Pharma
Doha
01.2022 - Current

IT SUPPORT EXECUTIVE

Vserv Info systems Private Limited
Chennai
03.2021 - 12.2021

RESOURCE COORDINATOR

CHAQUE JOUR HR SERVICE PVT. LTD
Chennai
06.2017 - 01.2018
  • Provide technical assistance to users remotely, diagnosing and resolving issues with software, hardware, and network connectivity
  • Assist users with installing and configuring software applications and updates remotely
  • Perform routine maintenance tasks such as software updates, antivirus scans, and disk cleanup remotely to ensure system performance and security
  • Utilize remote desktop tools to access and control users' computers for troubleshooting and problem resolution, : 2 July 1994
  • Gender : Male
  • Nationality : Indian
  • Marital Status : Single
  • Languages known: English, Tamil
  • Passport # : R0863668

DESKTOP SUPPORT ENGINEER

MAGNAINFOTECH PVT LTD
Chennai
03.2018 - 09.2019
  • Comprehensive technical assistance for hardware, software, and network- related issues
  • Skilled in diagnosing and resolving desktop, laptop, and peripheral equipment problems swiftly and efficiently
  • Expertise in deploying, configuring, and maintaining operating systems and software applications
  • Strong knowledge of troubleshooting network connectivity problems and implementing solutions to ensure seamless operations

APPRANTICE TRAINEE

CHCL LEARNINIG LIMIT
Chennai
06.2016 - 06.2017
  • Define learning objectives and goals for the apprentice trainee's IT project experience
  • Provide mentorship and guidance to the apprentice trainee, offering support and feedback throughout the project
  • Offer opportunities for the apprentice trainee to gain hands-on experience with various IT project tasks and activities
  • Facilitate skill development in areas such as project management, software development, system administration, or
  • Conduct regular evaluations of the apprentice trainee's progress and performance, providing constructive feedback for improvement

Education

Bachelor of Science - Computer Science

Jamal Mohamed College
Tiruchirappalli
06.2012 - 09.2015

Skills

  • Knowledge of the Networking
  • Communication skills
  • Negotiation skills
  • Problem-solving skills
  • Interested in system
  • Administrative

Remote desktop support

Network troubleshooting

Help desk support

IT asset management

Software installation

IT documentation

Data backup and recovery

Application support

VPN configuration

Wireless networking

Email administration

Network security

Hardware diagnostics

System administration

Server management

Service level agreements

Virtualization technologies

Incident management

IT compliance

Information security

Configuration management

Patch management

Desktop deployment

Disaster recovery planning

Network architecture

Storage area networks

Mobile device management

Firewall management

Web server management

ITIL framework

Active directory

Operating systems

Windows server

Desktop support

Network configuration

Customer service

Technical issues analysis

Issue troubleshooting

Remote support

Technical support

Windows 10

User support

Hardware upgrades

Ticket management

Network diagnostics

Technical troubleshooting

Application installations

Software diagnosis

Ticket support system management

Service support

TCP/IP

Security protocols

Data recovery

Business development

LAN/WAN

Microsoft outlook

Systems analysis

Access issue resolution

User credential management

Norton antivirus software

Wide-area networks

Antivirus software

Support case resolution

Work Preference

Work Type

Full Time

Work Location

On-SiteRemoteHybrid

Timeline

Qatar Pharma
01.2022 - Current

IT SUPPORT EXECUTIVE

Vserv Info systems Private Limited
03.2021 - 12.2021

DESKTOP SUPPORT ENGINEER

MAGNAINFOTECH PVT LTD
03.2018 - 09.2019

RESOURCE COORDINATOR

CHAQUE JOUR HR SERVICE PVT. LTD
06.2017 - 01.2018

APPRANTICE TRAINEE

CHCL LEARNINIG LIMIT
06.2016 - 06.2017

Bachelor of Science - Computer Science

Jamal Mohamed College
06.2012 - 09.2015

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Yasar ArafathIT Support Engineer