Yasar M
Tiruppur
Summary
Dynamic Area Collection Manager with a proven track record at Cred,10+ years of experience in secured and unsecured loan collections, specializing in personal loans and fintech. Proven track record of meeting targets, reducing delinquencies, and driving efficiency in collection processes. Currently leading a high-performing team at Cred Fintech, focusing on optimizing collections and enhancing customer satisfaction. Skilled in negotiation, customer relationship management, and process improvement.
Overview
10
10
years of professional experience
Work History
Area Collection Manager
Cred
06.2022 - Current
- Led collection strategy initiatives to enhance recovery rates and minimize delinquency.
- Developed training programs for team members to improve collection techniques and customer engagement.
- Analyzed performance metrics to identify trends, ensuring compliance with regulatory standards.
- Implemented and regularly reviewed financial controls to generate accurate and reliable financial data.
- Used skip tracing and other techniques to locate debtors.
- Evaluated staff development needs through regular performance assessments, offering opportunities for growth within the organization.
- Analyzed account data, identifying trends and patterns to optimize collection efforts.
- Conducted regular account reviews, ensuring accuracy and compliance with established policies and procedures.
- Contributed to overall company strategy discussions regarding revenue generation and cost reduction methods.
- Improved collection efficiency by implementing effective strategies and streamlining processes.
Cash Pickup Leader
Jana Small Finance Bank
05.2021 - 02.2022
- Led collections team to improve recovery rates through targeted strategies and process enhancements.
- Streamlined collection processes, resulting in increased efficiency and reduced outstanding debt.
- Analyzed collection performance data to identify trends and implement strategic adjustments.
- Researched accounts and completed due diligence to resolve collection problems.
- Improved overall collections efficiency by implementing strategic collection plans and processes.
- Developed customized payment plans for financially distressed customers, enabling successful debt recovery while maintaining customer satisfaction.
- Reduced delinquency rates with proactive account monitoring and timely communication.
- Implemented efficient skip tracing techniques to locate hard-to-reach debtors and expedite the recovery process.
- Created comprehensive reports on collection activities, highlighting key performance indicators and areas for improvement.
Team Leader Manager
Indiabulls Consumer Finance Ltd
06.2019 - 05.2021
- Managed conflict resolution within the team, fostering a positive work environment and enhancing morale.
- Collaborated with senior management on strategic planning efforts, aligning departmental objectives with overall company vision.
- Established a culture of accountability within the team, resulting in higher levels of individual responsibility towards achieving organizational goals.
- Stayed calm, collected and logical during stressful moments to identify and implement optimal solutions.
- Streamlined communication within the team for better collaboration and decisionmaking.
- Set aggressive targets for employees to drive company success and strengthen motivation.
Deputy Manager Receivables
Equitas Small Finance Bank
12.2015 - 04.2019
- Assisted in daily operations by coordinating team schedules and resource allocation.
- Supported management in implementing process improvements to enhance efficiency.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Established team priorities, maintained schedules and monitored performance.
- Identified areas for improvement within the department, implementing strategic initiatives to address gaps in performance or resources.
- Created and maintained a strong team culture that promoted high levels of collaboration, employee satisfaction, and overall performance.
- Collaborated with team members to troubleshoot issues and develop effective solutions.
- Prepared reports summarizing operational activities and performance metrics for review by leadership.
Education
Bachelor of Arts -
KSG Arts And Science College
Coimbatore 06.2016
Skills
- Debt recovery expertise
- Portfolio management
- Decision-making
- Goals and performance
- Collections
- Account review
- Skip tracing
- Collection agency relations
- Willing to learn
- Teamwork and collaboration
- Time management
- Self motivation
- Staff management
Languages
Tamil
Bilingual or Proficient (C2)
English
Intermediate (B1)
Timeline
Area Collection Manager
Cred
06.2022 - Current
Cash Pickup Leader
Jana Small Finance Bank
05.2021 - 02.2022
Team Leader Manager
Indiabulls Consumer Finance Ltd
06.2019 - 05.2021
Deputy Manager Receivables
Equitas Small Finance Bank
12.2015 - 04.2019
Bachelor of Arts -
KSG Arts And Science College