Yasar Arafath Basheer
Airline Domain Expert & Application Support Analyst
Tiruchi,TN
Summary
To join a dynamic company and team that is focused on growth and expansion while progressive in its approach towards technology and services, and will call upon my knowledge in Airline domain and managing multiple projects and assignments from inception to implementation.
Overview
11
11
years of professional experience
4
4
years of post-secondary education
1
1
Certification
1
1
Language
Work History
Application Support Analyst
TATA Consultancy Services / Client: Singapore Airlines
Chennai
03.2013 - Current
- Provided Reservation and Ticketing applications support to Singapore Airlines business users.
- Hands on experience in Altea Inventory,Reservation, Departure control system, Altea Admin, ASW, LSS, AGM etc
- Have good knowledge on Codeshare procedures and related system rules to be set (In Altea)
- Have done many IET, Codeshare & Interline implementation testing and support between Singapore Airlines & OAL.
- Performed daily check on departed flights to ensure that e-ticket/coupon status is updated and flights feed are generated and
highlight/follow-up on inconsistencies (if any) to relevant stakeholder for corrective actions - Have supported on users issues reported on codeshare flights & schedules
- Have participated, to support and coordinate organization's set IT/commercial initiatives/projects in the field of Codeshare. This includes new airlines partnership implementation and/or enhancement of existing partnership terms, covering, integration, testing & communication with relevant stakeholders
- Enhanced project management skills by defining and presenting system solutions and timelines for business needs or technical problems.
- Provided 24/7 support for web- and client-based applications, file and data feeds and batch processes to prevent impact to business.
- Involved in all testing procedures and wrote test cases and scenarios for development team.
- Accommodated delivery challenges specific to SaaS delivery environment
- Provided support in constructing relationships within customer base to provide opportunity for expansion and growth.
- Interfaced with customers and developers to diagnose problems and implement configuration requirements and solutions.
- Installed, configured and provided ongoing configuration management for Altea Suite of applications.
- Translated client requirements into configuration requirements.
- Used ServiceNow to track, maintain and update trouble tickets.
- Analyzed and troubleshot integration issues related to system configuration, data, maps and workflows.
- Provided training to end users on new and updated systems and software.
- Interacted with clients to resolve issues and answer software-related questions.
- Prepared in-depth reports for each project managed and updated documentation as changes occurred.
- Performed quality assurance testing on new software releases for alignment with goals for efficiency and performance.
- Performed software application and disaster recovery testing to guarantee business readiness following fail-overs.
- Collaborated with developers, analysts and project managers to expedite incident resolutions.
System Engineer – Application Tester
TATA Consultancy Services / Client: Singapore Airlines
Chennai
01.2012 - 02.2013
- Worked as Manual and Automation tester in various Singapore Airlines in house applications
- Automation testing for Altea Reservation Desktop (ARD Web)
- Key member in Altea DCS migration & Cutover support desk for Singapore Changi Airport.
- Worked with SQ business users to understand needs and provide excellent service.
- Carried out day-day-day duties accurately and efficiently.
- Used Microsoft Word and other software tools to create documents and other communications.
- Prepared a variety of different written communications, reports and documents to ensure smooth operations.
- Actively listened to customers' requests, confirming full understanding before addressing concerns
- Resolved problems, improved operations and provided exceptional service
System Engineer – Application Tester
TATA Consultancy Services (TCS)
Chennai
02.2011 - 01.2012
- Performed Manual testing for various web and network applications.
Education
B.Tech - Polymer Technology
Anna University
Chennai 05.2006 - 05.2010
Skills
Altea Reservation & Ticketing
Certification
ITIL 2011 Foundations– TCS Internal Certification – Acquired
Timeline
Application Support Analyst
TATA Consultancy Services / Client: Singapore Airlines
03.2013 - Current
System Engineer – Application Tester
TATA Consultancy Services / Client: Singapore Airlines
01.2012 - 02.2013
System Engineer – Application Tester
TATA Consultancy Services (TCS)
02.2011 - 01.2012
B.Tech - Polymer Technology
Anna University
05.2006 - 05.2010
ITIL 2011 Foundations– TCS Internal Certification – Acquired
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