YASAR DAUD Patel
Dhaniyavi,Vadodara
Summary
Organized professional bringing excellent communication skills and proactive nature, with proven history of performing with integrity and efficiency. Committed to optimizing administrative resources to meet business objectives and leveraging strengths to maximize team performance. Offering several years of experience in leadership and administrative support roles. Productive Administrative Coordinator with experience supporting projects with well-coordinated and performance-driven strategies for information and document management. Maximizes financial and operational compliance with expert knowledge. Excellent relationship-building and planning abilities.
Overview
19
19
years of professional experience
Work History
Hardware and Networking Support Engineer
RAVI INFOTECH
Vadodara
09.2018 - 11.2024
- Managed daily office operations and ensured smooth workflow across departments.
- Coordinated meetings, prepared agendas, and documented meeting minutes for various teams.
- Assisted in the preparation of reports, presentations, and other administrative documents.
- Provided technical support for hardware installation and troubleshooting.
- Configured network devices to ensure connectivity and performance.
- Monitored network performance to identify areas for improvement.
- Resolved client inquiries through effective communication and problem-solving skills.
- Installed, configured and maintained computer hardware components such as motherboards, processors, memory modules, network cards and other peripherals.
- Provided technical support for both hardware and software issues by troubleshooting system errors and diagnosing problems.
- Assisted in the installation of local area networks and wide area networks including routers, switches, hubs and cabling.
- Resolved complex network connectivity issues through remote access methods or on-site visits.
- Installed and configured CCTV systems for residential and commercial clients.
- Conducted regular maintenance on network infrastructure to ensure optimal performance.
- Troubleshot technical issues related to CCTV cameras and network connectivity.
- Trained junior technicians on installation procedures and safety protocols.
- Installed, configured and maintained CCTV surveillance cameras and related equipment.
- Configured new LAN and WAN networks as required by customers or business needs.
Computer Systems Administrator
PENTAGON SYSTEM & SERVICES
Vadodara
01.2014 - 09.2017
- Managed server configurations and network infrastructure for secure operations.
- Implemented system updates and patches to ensure software integrity.
- Supported end-user devices and resolved technical issues promptly.
- Monitored system performance and identified areas for improvement.
- Documented processes and maintained accurate records of IT systems management.
- Performed daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes.
- Installed and configured various computer systems, networks, and software applications.
- Developed backup strategies for data protection and disaster recovery purposes.
- Resolved escalated tickets within SLA timeframes set by management team.
- Set up user accounts, permissions and passwords and defined network policies and procedures.
- Administered user accounts, permissions, and access controls, enhancing security and compliance.
Computer Helpdesk Technician
TRANSCORP ENTERPRIZE
VADODARA
08.2010 - 11.2013
- Provided technical support for hardware and software issues across multiple departments.
- Assisted in the setup and configuration of new computer systems and peripherals.
- Collaborated with team members to improve customer service response times.
- Documented troubleshooting procedures and solutions for future reference.
- Managed inventory of IT equipment and ensured proper maintenance schedules were followed.
- Conducted regular system updates to enhance performance and security measures.
- Installed, configured, maintained and troubleshot hardware, software and peripherals.
- Created detailed documentation of all work performed on customer machines.
- Monitored system performance and responded to alerts accordingly.
- Troubleshot hardware issues and worked with service providers to facilitate repairs for end users.
- Walked customers through common phone hardware and software configurations to maximize service functionality.
- Referred major hardware or software problems or defective products to vendors or technicians for service.
Computer Hardware and Networking Technician
SYSTEM SOLUTION
VADODARA
02.2006 - 07.2009
- Installed hardware and software for customer systems and devices.
- Diagnosed and resolved technical issues on-site for clients.
- Maintained detailed records of service calls and repairs performed.
- Collaborated with team members to improve service delivery processes.
- Utilized diagnostic tools to troubleshoot network connectivity problems.
- Ensured compliance with company policies and safety protocols during repairs.
- Communicated effectively with clients to understand their technical needs.
- Developed documentation for installation procedures of various hardware and software components.
- Conducted regular maintenance checks on all company owned machines.
- Replaced defective parts on computers, laptops, tablets and other devices.
- Responded to customer inquiries via phone or email regarding product support information.
- Set up wireless networks according to customer specifications.
- Identified root cause of system malfunctions through comprehensive analysis of error logs.
- Created user accounts for new employees on company networks and provided access privileges as necessary.
- Assisted in the setup of new workstations, printers and peripherals.
- Upgraded operating systems when required for improved functionality.
Education
DIPLOMA IN COMPUTER HARDWARE AND NETWORKING
JETKING INSTITUTE
VADODARA08-2006
ZENITH HIGH SCHOOL
VADODARA03-2004
Skills
- Network troubleshooting
- Hardware installation
- Wireless networking
- System configuration
- Server management
- Customer service
- IT project coordination
- Report preparation
- Problem solving
- Attention to detail
- Time management
- Maintenance scheduling
- Hardware repair
- Network configuration
- TCP and IP protocols
- Data center management
- Information security
- Storage area networks
- Firmware updates
- End-user training
- LAN and WAN technologies
- Operating systems
- System testing
- LAN and WAN control
- Virus protection
- Hardware troubleshooting
- New program installations
- Application configuration
- Software patching
- Problem-solving
- System administration
- Network monitoring
- IT infrastructure
Timeline
Hardware and Networking Support Engineer
RAVI INFOTECH
09.2018 - 11.2024
Computer Systems Administrator
PENTAGON SYSTEM & SERVICES
01.2014 - 09.2017
Computer Helpdesk Technician
TRANSCORP ENTERPRIZE
08.2010 - 11.2013
Computer Hardware and Networking Technician
SYSTEM SOLUTION
02.2006 - 07.2009
DIPLOMA IN COMPUTER HARDWARE AND NETWORKING
JETKING INSTITUTE
ZENITH HIGH SCHOOL