Yasashi Pathirathna
Perth
Summary
Dynamic Sales Advisor with proven expertise at H&M Retail Clothing Store, excelling in customer service and relationship building. Leveraged strong interpersonal communication skills to enhance customer satisfaction and resolve complaints effectively. Recognized for maintaining brand awareness and driving sales through engaging product demonstrations and personalized service.
Overview
3
3
years of professional experience
Work History
Sales Advisor
H&M Retail Clothing Store
10.2023 - Current
- Assisted customers with product inquiries and purchase decisions.
- Demonstrated product features to enhance customer understanding and satisfaction.
- Processed transactions accurately using point-of-sale systems.
- Maintained up-to-date knowledge of promotions and sales events.
- Handled customer complaints effectively, ensuring timely resolutions.
- Handled difficult situations professionally by addressing customer complaints and finding mutually beneficial solutions, preserving long-term relationships.
Intern Fashion Designer
Ragee Fashion
02.2023 - 07.2023
- Assisted in developing marketing materials and presentations for client meetings.
- Conducted market research to identify trends and inform strategic decision-making.
- Collaborated with team members to streamline project workflows and improve efficiency.
- Supported project management efforts by tracking deadlines and deliverables.
Trainee Supervisor (Sales & Marketing)
Hemara Rich Look
03.2022 - 12.2022
- Supported daily operations by coordinating schedules and managing resource allocation.
- Assisted team members in executing project tasks, ensuring adherence to timelines and quality standards.
- Streamlined communication processes between departments to enhance collaboration and efficiency.
- Conducted research to identify best practices, contributing to process improvements within the team.
Education
Master of Arts - Design
Curtin University
Perth, Western Australia09-2025
Bachelor of Arts - Fashion Design
Northumbria University
Newcastle12-2021
GCE Advanced Level Examination (Index : 2287994) -
Ferguson High School
Sri Lanka08-2018
GCE Ordinary Level Examination (Index : 52464326) -
Ferguson High School
Sri Lanka12-2015
Skills
- Sales experience
- Customer service experience
- Brand awareness
- Building rapport
- Relationship building
- Interpersonal communication skills
Languages
English
Bilingual or Proficient (C2)
Sinhala
Bilingual or Proficient (C2)
Timeline
Sales Advisor
H&M Retail Clothing Store
10.2023 - Current
Intern Fashion Designer
Ragee Fashion
02.2023 - 07.2023
Trainee Supervisor (Sales & Marketing)
Hemara Rich Look
03.2022 - 12.2022
Master of Arts - Design
Curtin University
Bachelor of Arts - Fashion Design
Northumbria University
GCE Advanced Level Examination (Index : 2287994) -
Ferguson High School
GCE Ordinary Level Examination (Index : 52464326) -
Ferguson High School
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