YASASWEE ROUT
CHAMRAIL
Summary
Looking for a challenging role in a high-growth startup or company to utilize my engineering skills that can contribute to the company's growth as well as enhance my knowledge by exploring new things. Capable IT experienced in helping users correct problems with computer systems, mobile devices and peripheral equipment. Knowledgeable about usability and security concerns. Comfortable working alone to successfully investigate and troubleshoot problems.
Overview
8
8
years of professional experience
Work History
IT SPECIALIST
Hiveloop Technology Pvt.Ltd
Kolkata
01.2021 - Current
- Since last 3 years, I have provided support to Udaan Fulfillment Center, Motherhub, and Last mile Operation in the entire east facilities at West Bengal
- Taking care of IT Onboarding and Offboarding asset management
- Project Coordinator of East Team to live the sites
- Enroll devices into Intune (for devices registered under Azure AD) and on-boarding MDE on Windows 10
- Closed the highest number of Query in the month of Oct during Udaan sale 2020 without a single SLA breached and achieved 100% Resolution SLA
- Provided support on LM operations at North-East region for Chrome OS migration on AIO system and join the system in Azure AD
- Network issue troubleshooting in Windows operating system's using
- Configuration Barcode printer (Zebra) / Thermal printer (TVS/TSC) /MFP Printer (Kyocera, Canon) Handheld Mobility Device (Newland / Urovo)
- Provided remote support to User by use of any desk or Team Viewer
- New User creation and providing new IP address which shared by NOC team
- Assisted in the implementation of new technologies and systems to improve efficiency.
- Created user accounts, set up permissions, and monitored system security.
- Configured firewalls to protect against unauthorized access or malicious attacks.
- Investigated system errors to determine root cause of issue and implement solutions accordingly.
- Provided technical support for users experiencing hardware or software issues.
Supervisor
Metro Builders Odisha
Cuttack
03.2016 - 02.2018
- Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
- Tracked progress on projects and provided timely feedback to staff members.
- Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
- Monitored employee productivity levels on a regular basis to identify areas of improvement.
- Evaluated employee performance through periodic reviews and documented results accordingly.
Education
B.Tech in CIVIL ENGINEERING -
BHADRAK INSTITUTE OF ENGINEERING & TECHNOLOGY
01.2015
Intermediate in Science -
GLORIOUS ACADEMY,BHUBANESWAR
01.2011
Passout -
L.N. HIGH SCHOOL,RAMACHANDRAPUR,KEONJHAR
Skills
TROUBLESHOOTING
- NETWORKING
- WINDOWS
- UBUNTU
- OFFICE 365
- CHROME-OS
- THERMAL PRINTER
- HARDWARE
- BARCODE SCANNER
- MOBILITY DEVICE
- VPN
- Firewall Management
- Network Security
- Configuration Management
Cgpa
7.30
Percentage
- 49
- 67
Personal Information
Title: IT Specialist
Languages
- Odia, Elementary Proficiency
- Hindi, Full Professional Proficiency
- English, Full Professional Proficiency
Hobbies and Interests
- Learning
- Cooking
- Photography
- Traveling
- Music
Timeline
IT SPECIALIST
Hiveloop Technology Pvt.Ltd
01.2021 - Current
Supervisor
Metro Builders Odisha
03.2016 - 02.2018
B.Tech in CIVIL ENGINEERING -
BHADRAK INSTITUTE OF ENGINEERING & TECHNOLOGY
Intermediate in Science -
GLORIOUS ACADEMY,BHUBANESWAR
Passout -
L.N. HIGH SCHOOL,RAMACHANDRAPUR,KEONJHAR
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