Yasaswini Gamidi

Philips Project - Health Care and Life Sciences - Current

• Working on ITSM, CSM and Integrations enhancements.
• Analyzed user stories, designed process flows, and wrote scripts for automation of ServiceNow tasks.
• Assisted in developing standards for coding practices across the organization.
• Implemented system integrations with external applications using web services, APIs, JDBC and ODBC Connectors.
• Working on Validation processes till Deployment.
• Working on Support to resolve Incidents and Fulfill Service Requests.
• Have an understanding about Agile process.
• Had an experience of solving P2 incident.
• Provided technical assistance and training to end users on the use of ServiceNow.

TCS Internal Project - Previous

• Collaborating with cross-functional teams to gather requirements and ensure successful implementation of ServiceNow solutions.
• Created and customized Service Catalog items and Service Portals for improved user experience.
• Worked on configuring Workspaces.
• Worked on R2R Finance and Accounting Applications.
• Given training to the Freshers on ServiceNow Development
• Giving demos to business.