Summary
Overview
Work History
Education
Skills
Accomplishments
Initiativestaken
Keyrolesresponsibilities
Hobbies and Interests
Disclaimer
Timeline
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Yaser Khan

Yaser Khan

Malviya Nagar

Summary

Desiring a role as a Team Lead with Carelon Company. I have extensive experience and knowledge in healthcare, long-term care, and Medicare. Dedicated to innovation and ongoing professional development, I bring advanced management, research, and problem-solving skills. I aim to work in a challenging atmosphere, leveraging my potential to fulfill organizational goals and achieve success through consistent hard work and determination.

Overview

14
14
years of professional experience

Work History

Team Lead

Capgemini Consulting Services
Noida
03.2016 - Current
  • Currently managing a team of 22, coordinating with the onshore team in the US for performance enhancement and daily production reports
  • Responsible for meeting SLAs for assessments, calls, and claims, managing weekly dashboards, daily reports, and team production
  • Led performance enhancement and team audits
  • Promoted from Senior Associate to Process Lead, handling a team of eight.

Senior Customer Care Executive

American Express
06.2014 - 12.2015
  • Handled customer interactions for credit cards, including marketing and launching new offers
  • Assisted clients with new bank offers and credit card sales.

Sr Associate

WNS
12.2010 - 05.2014
  • Managed reservations for flights, hotels, and vacation packages
  • Trained in online reservation portals and travel software such as Sabre and Katana
  • Responsible for the performance and training of new hires.

Education

MBA in Operation Management -

UPES Dehradun

BCom -

MBU University

Senior Secondary -

C.B.S.E. Board

Secondary -

C.B.S.E. Board

Skills

  • Schedule Management
  • Production Monitoring
  • Trend tracking
  • Regulatory Compliance
  • Performance monitoring
  • Marketing knowledge

Accomplishments

  • Received the maximum production award in 2017 with minimum leave.
  • Promoted to Process Lead within 2 years.
  • Appeared for a B1/B2 Visa interview for the United States.
  • Awarded Best Productive Team for managing team production in a calendar year.

Initiativestaken

Trained batches at WNS, mentored new hires, and provided training to new hires at Capgemini.

Keyrolesresponsibilities

Coordinating with the onshore team for performance and daily production, meeting SLAs for assessments, calls, and claims, creating weekly dashboards and daily reports, enhancing team performance and conducting audits, processing medical claims and benefit eligibility assessments for long-term insurance clients, managing individual and team performance, training new employees and mentoring trainees.

Hobbies and Interests

Listening to music, gym, and shopping.

Disclaimer

I hereby declare that all the above-furnished details are true to the best of my knowledge and belief.

Timeline

Team Lead

Capgemini Consulting Services
03.2016 - Current

Senior Customer Care Executive

American Express
06.2014 - 12.2015

Sr Associate

WNS
12.2010 - 05.2014

MBA in Operation Management -

UPES Dehradun

BCom -

MBU University

Senior Secondary -

C.B.S.E. Board

Secondary -

C.B.S.E. Board
Yaser Khan