Yash Advani
Customer support exective
Ahmedabad,GJ
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
3
3
years of professional experience
5
5
years of post-secondary education
1
1
Certification
3
3
Languages
Work History
Customer Service Support
Cossouq
9 2022 - Current
- Assist customers in locating products and provide personalized recommendations
- Demonstrate product features and benefits to enhance customer understanding
- Address customer inquiries promptly and effectively
- Process transactions accurately and efficiently, ensuring customer satisfaction
- Handle various forms of payment securely and efficiently
- Process transactions with attention to detail and accuracy
- Provide friendly and helpful customer service at the checkout counter
- Resolve customer concerns or questions regarding transactions with professionalism.
Sr Product Advsior
People Interactive
09.2022 - 09.2023
- Have to call on daily basis to sell premium membership over the phone and handle the customer queries on timely manner
- Lead product development and enhancement strategies based on market trends and customer feedback
- Provide expert guidance to product teams on feature prioritization and roadmap planning
- Collaborate with cross-functional teams including marketing, sales, and engineering to ensure alignment with product goals
- Analyze market data and competitor offerings to identify opportunities for product differentiation and improvement
- Serve as a subject matter expert, offering insights and recommendations to stakeholders at all levels of the organization.
Recuiter
Krazy Mantra
02.2022 - 05.2022
- Recruiter Roles: Source and attract candidates through various channels
- Screen resumes and applications to identify qualified candidates
- Conduct initial phone screenings to assess candidate fit
- Coordinate and schedule interviews between candidates and hiring managers
- Interview Process: Phone Screening: A brief call to assess basic qualifications and interest
- Initial Interview: In-person or virtual meeting to discuss experience and skills
- Technical Assessment: If applicable, candidates may be asked to complete a skills test or assessment.
Salesmen And Cashier
Knk Business Solutions Malaysia
01.2021 - 02.2022
- Salesman: Assist customers in finding products
- Demonstrate the features and benefits of products
- Respond to customer inquiries and provide information
- Process transactions accurately and efficiently
- Cashier: Handle cash, credit/debit card, and other forms of payment
- Process transactions at the checkout counter
- Maintain accurate records of sales transactions
- Provide excellent customer service during the checkout process.
Education
POST GRADUATE DIPLOMA -
Vadodara
09.2014 - 05.2018
Bussiness Mangement - undefined
Sheffield Academy, Kulalumpur
01.2022 - 04.2023
Skills
Customer service expert
- Complaint Handling
- Coordination
- Customer Relationship Management (CRM)
- Live chat support
- Sales expertise
- CRM Software
Personal Information
Total Experience: 4 years 3 months
Awards
11/2023, Customer Service Business Excellence
Certification
Customer service bussiness excellence
Timeline
Customer service bussiness excellence
12-2023
Sr Product Advsior
People Interactive
09.2022 - 09.2023
Recuiter
Krazy Mantra
02.2022 - 05.2022
Bussiness Mangement - undefined
Sheffield Academy, Kulalumpur
01.2022 - 04.2023
Salesmen And Cashier
Knk Business Solutions Malaysia
01.2021 - 02.2022
POST GRADUATE DIPLOMA -
Vadodara
09.2014 - 05.2018
Customer Service Support
Cossouq
9 2022 - Current
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