Yash Advani
Ahmedabad
Summary
Senior Sales Executive with drive and expertise to handle any sales challenge. Dedicated to consistently surpassing quotas and diligently pursuing and converting new leads to enhance revenue streams. Energetic and committed to top performance.
Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Service Support
Cossouq
9 2022 - 09.2024
- Enhanced customer understanding by effectively showcasing product features and benefits
- Address customer inquiries promptly and effectively
- Process transactions with attention to detail and accuracy
- Increased B2B sales by cultivating strong relationships with key decision-makers and stakeholders.
- Drove sales by delivering expert customer service support for escalated, ongoing or specialized issues.
- Developed and maintained strong relationships to deliver exceptional customer service support.
- Streamlined sales processes to increase efficiency, saving time and resources for the company.
Sr Product Advisor
People Interactive
09.2022 - 09.2023
- Have to call on daily basis to sell premium membership over the phone and handle the customer queries on timely manner.
- Lead product development and enhancement strategies based on market trends and customer feedback.
- Collaborate with cross-functional teams including marketing, sales, and engineering to ensure alignment with product goals.
- Analyze market data and competitor offerings to identify opportunities for product differentiation and improvement.
Recruiter
Krazy Mantra
02.2022 - 05.2022
- Recruiter Roles: Source and attract candidates through various channels.
- Screen resumes and applications to identify qualified candidates.
- Coordinate and schedule interviews between candidates and hiring managers.
- Interview Process: Phone Screening: A brief call to assess basic qualifications and interest.
- Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
- Technical Assessment: If applicable, candidates may be asked to complete a skills test or assessment.
Salesmen And Cashier
Knk Business Solutions Malaysia
01.2021 - 02.2022
- Salesman: Assist customers in finding products.
- Demonstrate the features and benefits of products.
- Respond to customer inquiries and provide information.
- Process transactions accurately and efficiently.
- Cashier: Handle cash, credit/debit card, and other forms of payment.
- Process transactions at the checkout counter.
- Maintain accurate records of sales transactions.
- Provide excellent customer service during the checkout process.
Education
POST GRADUATE DIPLOMA -
Vadodara
Business Management -
Sheffield Academy, Kulalumpur
Skills
- Multi-tasker
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
- Sales expertise
- Team Building and Leadership
- Client Relationship Management
- Order Processing
- Cross-selling techniques
- Relationship Management
- CRM proficiency
Languages
English
Hindi
Gujarati
Certification
11/2023, Customer service business excellence
Accomplishments
Award- Diamond Collateral award for best performance
Additional Information
Total Experience- 4.6 months
Timeline
Sr Product Advisor
People Interactive
09.2022 - 09.2023
Recruiter
Krazy Mantra
02.2022 - 05.2022
Salesmen And Cashier
Knk Business Solutions Malaysia
01.2021 - 02.2022
Customer Service Support
Cossouq
9 2022 - 09.2024
POST GRADUATE DIPLOMA -
Vadodara
Business Management -
Sheffield Academy, Kulalumpur
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