YASH AGARWAL
Jaipur,RJ
Summary
Dedicated and results-driven Gainsight Administrator with over 4.5 years of hands-on experience in implementing and optimizing Gainsight solutions for client success. Proven expertise in leveraging the Gainsight platform to drive customer retention, increase user adoption, and maximize customer lifetime value. Adept at configuring and customizing Gainsight modules to align with organizational goals and enhance overall customer satisfaction. Skilled in collaborating with cross-functional teams, including Sales, Customer Support, and Product Management, to ensure seamless integration of Gainsight into existing workflows. Strong analytical and problem-solving abilities, coupled with excellent communication skills, to effectively communicate insights and recommendations to stakeholders. Committed to staying current with industry best practices and continuously enhancing Gainsight proficiency to deliver innovative and impactful solutions.
Overview
4
4
years of professional experience
3
3
Certification
Work History
SENIOR SOFTWARE ENGINEER
TRANTOR
Gurgaon, HR
08.2023 - Current
- Working with Trantor Team as Gainsight Developer. • Gainsight Configuration and deployment
- Worked on Data Spaces, Data Management MDA (Matrix Data Architecture)
- Currency management
- Working as Sr Gainsight Consultant/Developer (Gainsight SFDC), worked on Customer 360, Relationship 360.
- Preparing for moving Gainsight SFDC version to Gainsight NXT.
- Worked on Cockpit and Playbooks
- Configured new customer CTA Rules
- Collaborated with cross-functional teams to design innovative software solutions
GAINSIGHT ADMINISTRATOR
NLINEAXIS IT SOLUTIONS PVT LTD
Jaipur, RJ
05.2021 - 08.2023
- Collected specifications from Sales Team regarding Portal.
- Accountable for delivering solution architecture.
- Drafted document outlining business requirements.
- Established and customized survey to generate poll of NPS feedback.
- Responsible for providing solution design.
- Drafted document outlining business requirements.
- Customized specifications and conducted testing on sandbox environment.
- Rollout to production environment
- Engagement with client to analyze and gather requirements.
- Responsible for providing solution design
- Interacting with team owning /using external API for setting up connection and creating
- Collaborated with Salesforce team to generate new fields on Salesforce platform that fulfilled necessary criteria.
- Assigning newly created fields to existing setup (Rules Engine, Reports, Dashboard)
- Incorporated modifications into business requirements document.
- Assisted in development of strategic plans aligned with organizational goals by providing valuable input during planning sessions.
ACCOUNT ADMINISTRATOR
Nlineaxis IT Solution Pvt Ltd
Jaipur, RJ
03.2020 - 07.2021
- . Facilitated smooth interdepartmental communication by acting as liaison between finance, sales, operations teams.
- Trained new employees on account administration procedures, contributing to well-informed and cohesive team.
- Maintained accurate records and documentation, ensuring compliance with relevant regulations and policies.
- Managed multiple high-profile accounts simultaneously, maintaining high level of attention to detail and organization.
- Enhanced client satisfaction with timely resolution of inquiries and effective communication.
- Monitored client accounts for potential issues, proactively addressing concerns before they escalated.
- Coordinated invoicing activities to ensure prompt payment from clients while minimizing errors or delays.
SALESFORCE DATA ANALYST
Nlineaxis
Jaipur, RJ
09.2019 - 03.2020
- Trained junior analysts on best practices, improving overall team performance and productivity.
- Designed custom tracking systems to monitor KPIs, ensuring alignment with organizational goals and objectives.
- Provided actionable insights through comprehensive reports and dashboards, supporting strategic initiatives.
- Presented findings to executive leadership teams through concise presentations, influencing future strategy development.
Education
BACHELOR OF TECHNOLOGY - Computer Science and Engineering
05.2019
Skills
- Gainsight
- Cloud Computing
- Tableau
- Big Data
- Python
- JIRA
- Golang
- Workflows and queries
- Analytics
Certification
- GAINSIGHT NXT ASSOCIATE ADMINISTRATOR CERTIFICATE (LEVEL 1) - 22949463
- GAINSIGHT NXT REPORTS & DASHBOARD CERTIFICATE (LEVEL 2) - 23752269
- GAINTSIGHT PX MICRO CERTIFICATION
Timeline
SENIOR SOFTWARE ENGINEER
TRANTOR
08.2023 - Current
GAINSIGHT ADMINISTRATOR
NLINEAXIS IT SOLUTIONS PVT LTD
05.2021 - 08.2023
ACCOUNT ADMINISTRATOR
Nlineaxis IT Solution Pvt Ltd
03.2020 - 07.2021
SALESFORCE DATA ANALYST
Nlineaxis
09.2019 - 03.2020
BACHELOR OF TECHNOLOGY - Computer Science and Engineering
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