Customer Support Specialist with experience in resolving inquiries and enhancing satisfaction. Expertise in troubleshooting and issue resolution, implementing process improvements while managing time effectively. Focused on delivering exceptional service and building positive customer relationships.
Overview
2
2
years of professional experience
2
2
Certifications
Work History
Customer Service Executive
Unicol Petro Products Pvt Ltd
Chennai
07.2023 - 07.2024
Leveraged product knowledge to deliver precise information to customers.
Recorded customer interactions in company's CRM system to ensure comprehensive service documentation.
Sr. Representative Operations
Concentrix Daksh Services India Private Limited
Gurugram
08.2024 - 02.2025
Managed customer inquiries to ensure timely resolution of issues.
Developed and implemented process improvements that enhanced service delivery efficiency.
Customer Support Specialist
EXL Service
Pune
04.2025 - 12.2025
Assisted customers via phone, email, and chat to ensure prompt resolution of inquiries.
Identified and resolved customer issues, delivering effective solutions to enhance satisfaction.