Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Languages
Languages
Certification
Websites
Accomplishments
Timeline
Generic
Yash Aggarwal

Yash Aggarwal

Chennai

Summary

Customer Support Specialist with experience in resolving inquiries and enhancing satisfaction. Expertise in troubleshooting and issue resolution, implementing process improvements while managing time effectively. Focused on delivering exceptional service and building positive customer relationships.

Overview

2
2
years of professional experience
2
2
Certifications

Work History

Customer Service Executive

Unicol Petro Products Pvt Ltd
Chennai
07.2023 - 07.2024
  • Leveraged product knowledge to deliver precise information to customers.
  • Recorded customer interactions in company's CRM system to ensure comprehensive service documentation.

Sr. Representative Operations

Concentrix Daksh Services India Private Limited
Gurugram
08.2024 - 02.2025
  • Managed customer inquiries to ensure timely resolution of issues.
  • Developed and implemented process improvements that enhanced service delivery efficiency.

Customer Support Specialist

EXL Service
Pune
04.2025 - 12.2025
  • Assisted customers via phone, email, and chat to ensure prompt resolution of inquiries.
  • Identified and resolved customer issues, delivering effective solutions to enhance satisfaction.

Education

Senior Secondary -

Velammal Matric Hr Sec School
Chennai, India
03.2016

High School -

Don Bosco Matric
Chennai, India
03.2014

Skills

  • Customer relationship management
  • Troubleshooting techniques
  • Product knowledge
  • Issue resolution
  • Time management
  • Problem solving

Hobbies and Interests

  • Swimming
  • Cricket
  • Books

Languages

  • English (US)
  • Tamil
  • Hindi

Languages

English
Advanced (C1)
C1
Hindi
Native
Native
Tamil
Upper Intermediate (B2)
B2

Certification

GST

Accomplishments

Employee of the quater in Concentrix Daksh

Timeline

Customer Support Specialist

EXL Service
04.2025 - 12.2025

Sr. Representative Operations

Concentrix Daksh Services India Private Limited
08.2024 - 02.2025

Customer Service Executive

Unicol Petro Products Pvt Ltd
07.2023 - 07.2024

Senior Secondary -

Velammal Matric Hr Sec School

High School -

Don Bosco Matric
Yash Aggarwal