Yash Aswekar
Mumbai
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multitask in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Axis Bank
Mumbai
08.2024 - Current
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Recommended improvements in products, service and billing methods to management to prevent future problems.
Operation Executive
TRAYA
Mumbai
02.2024 - 08.2025
- Prepared staff work schedules and assigned team members to specific duties.
- Provided technical support as needed during periods of high demand or peak workloads.
- Maintained up-to-date records of all operational activities under company policies and procedures.
- Communicated with departmental leaders to identify and solve daily operations issues.
Customer Support Specialist
Tech Mahindra
Mumbai
02.2023 - 12.2023
- Performed needs analysis and presented options based on findings to help customers make decisions.
- Maintained records of data communication transactions, problems, and remedial actions or installation activities.
- Prioritized workloads to meet customer needs and maintain established deadlines in fast-paced environment.
Senior Account Representative
GEBBS
Mumbai
05.2022 - 01.2023
- Developed and managed relationships with key accounts to ensure customer satisfaction.
- Maximized sales by keeping areas tidy, fully stocked and correctly priced.
- Monitored competitor activity and adjusted strategies to maintain competitive edge.
- Conducted market research to develop strategies for increasing sales volume.
Education
St.Sebastian Goan High School
MumbaiHigh School Diploma -
Vidyalankar Polythenic
DadarBachelor of Science - Information Technology
Elphinstone College
ChurchgateSkills
- Order tracking
- Customer feedback
- Technical support
- Data analysis
- Customer service
- Problem resolution
Affiliations
- Learn to code
- Learn cooking
- Like to singing
- Like Travelling
Languages
English
First Language
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Marathi
Proficient (C2)
C2
Timeline
Customer Service Representative
Axis Bank
08.2024 - Current
Operation Executive
TRAYA
02.2024 - 08.2025
Customer Support Specialist
Tech Mahindra
02.2023 - 12.2023
Senior Account Representative
GEBBS
05.2022 - 01.2023
St.Sebastian Goan High School
High School Diploma -
Vidyalankar Polythenic
Bachelor of Science - Information Technology
Elphinstone College
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