Yash Aswekar
Mumbai
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
4
4
years of professional experience
Work History
Assistant Manager
AXIS BANK LIMITED
MUMBAI
09.2024 - Current
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Created and managed budgets for travel, training, and team-building activities.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
Customer Relationship Associate
Tech Mahindra
Mumbai
02.2023 - Current
- Handled customer inquiries and complaints in a timely manner, providing accurate information and solutions.
- Provided exceptional customer service by responding promptly to customer inquiries via email, phone and social media.
- Monitored customer accounts to identify potential problems or opportunities for improvement.
- Assisted customers with selecting appropriate products or services based on their individual needs.
- Resolved customer issues quickly and effectively using problem-solving skills.
Operation Executive
TRAYA
MUMBAI
02.2024 - 08.2024
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
Senior Account Representative
GEBBS
Mumbai
05.2022 - 01.2023
- Developed and managed relationships with key accounts to ensure customer satisfaction.
- Identified and resolved issues related to customer service and account management.
- Maintained accurate records of all customer interactions using the CRM system.
- Utilized job-related software to input customer order details into system, accept payments and update accounts.
Education
Master of Science -
Patkar College
Mumbai 03.2023
Bachelor of Science - Information Technology
Elphinstone College
Mumbai 05.2019
High School Diploma -
Vidyalankar Polythenic
Mumbai 05.2017
Skills
- Call Management
- Product Knowledge
- Call Center Operations
- Typing [40] WPM
- Microsoft Office Suite
- Technical Support
Languages
English, Hindi, Marathi
First Language
Timeline
Assistant Manager
AXIS BANK LIMITED
09.2024 - Current
Operation Executive
TRAYA
02.2024 - 08.2024
Customer Relationship Associate
Tech Mahindra
02.2023 - Current
Senior Account Representative
GEBBS
05.2022 - 01.2023
Master of Science -
Patkar College
Bachelor of Science - Information Technology
Elphinstone College
High School Diploma -
Vidyalankar Polythenic