Yash Babu
Bengaluru, Karnataka
Summary
Resourceful Customer Service Representative known for maintaining high productivity and efficiently completing tasks. Skilled in conflict resolution, time management, and communication, ensuring smooth operational flow and customer satisfaction. Excel in active listening, empathy, and adaptability, leveraging these soft skills to navigate customer interactions successfully and foster positive outcomes.
Overview
1
1
year of professional experience
Work History
CSR
DitioSys Pvt Ltd
Bengaluru, Karnataka
03.2024 - 08.2024
- Provided customer service support to customers over the phone and by email.
- Identified customer needs and provided appropriate solutions.
- Followed up with customers to ensure their satisfaction.
- Maintained records of customer interactions, transactions, comments, and complaints.
Business Development Executive
Phaotech Private Limited
Bengaluru, Karnataka
08.2023 - 03.2024
- Developed and implemented strategies to increase customer base and revenue growth.
- Built relationships with clients, partners and vendors to facilitate successful partnerships.
- Created presentations on the company's services, products, pricing plans and marketing campaigns.
- Negotiated contracts with clients for new business development initiatives.
Education
B.Tech - Computer Science
FET - Jain University
Bengaluru06-2025
PUC - PCM
St. Xavier's School
Bokaro Steel City02-2020
Skills
- CRM Software
- Complaint Handling
- Consultative Sales
- Information Security
- Appointment Scheduling
- Product Knowledge
- Call Management
- Report Generation
- Escalation management
- Leadership and Inspiration
- Microsoft Excel and PowerPoint
- Excel spreadsheets
Languages
English
First Language
Hindi
Advanced (C1)
C1
Timeline
CSR
DitioSys Pvt Ltd
03.2024 - 08.2024
Business Development Executive
Phaotech Private Limited
08.2023 - 03.2024
B.Tech - Computer Science
FET - Jain University
PUC - PCM
St. Xavier's School
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