Stock Market
Yash Chhoker
Customer care Executive at HDFC Bank
Panipat
Summary
Dedicated customer care executive with a focus on continuous improvement and delivering exceptional service to clients. Skilled in effectively communicating with diverse clientele through various channels. Proven track record of surpassing expectations by actively seeking out customer needs and enhancing their overall experience.
Overview
4
4
years of professional experience
7
7
years of post-secondary education
2
2
Languages
Work History
Customer Care Executive
HDFC Bank
10.2024 - Current
- Processed daily banking transactions including cash deposits, withdrawals, cheque clearances, and account transfers efficiently and accurately.
- Handled high volumes of cash and ensured daily reconciliation and cash balancing in compliance with bank protocols.
- Provided excellent customer service by addressing inquiries, resolving account-related issues, and offering appropriate banking solutions.
- Promoted and cross-sold banking products such as savings accounts, fixed deposits, credit cards, and insurance.
- Ensured strict adherence to KYC norms, AML regulations, and RBI guidelines in all customer interactions and documentation.
- Maintained accurate records of transactions and prepared daily/weekly reports for branch management.
- Supported branch operations including ATM cash loading, customer onboarding, and audit compliance.
UAS INTERNATIONAL PVT LTD
07.2023 - 09.2023
Intern
SS FAB SOURCING PVT LTD
03.2021 - 05.2021
Education
MBA - FINANCE, INTERNATIONAL BUSINESS
Panipat Institute of Engineering & Technology
01.2022 - 01.2024
BBA - undefined
Panipat Institute of Engineering & Technology
01.2019 - 01.2022
12 CLASS - undefined
MAHARAJA AGRASEN PUBLIC SCHOOL
01.2018 - 01.2019
10 CLASS - undefined
RAUNAQ PUBLIC SCHOOL
01.2015 - 01.2016
Skills
- COMMUNICATION SKILL
- CONCEPTUAL SKILL
- Customer support
- Quality assurance
- Data entry
- Lead generation
- Financial management
- Active listening
Interests
Reading
Travelling
Timeline
Customer Care Executive
HDFC Bank
10.2024 - Current
UAS INTERNATIONAL PVT LTD
07.2023 - 09.2023
MBA - FINANCE, INTERNATIONAL BUSINESS
Panipat Institute of Engineering & Technology
01.2022 - 01.2024
Intern
SS FAB SOURCING PVT LTD
03.2021 - 05.2021
BBA - undefined
Panipat Institute of Engineering & Technology
01.2019 - 01.2022
12 CLASS - undefined
MAHARAJA AGRASEN PUBLIC SCHOOL
01.2018 - 01.2019
10 CLASS - undefined
RAUNAQ PUBLIC SCHOOL
01.2015 - 01.2016
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