Dynamic Senior PMO professional with over 22 years of experience with a mix of leadership and project manager role in steering complex, cross-functional projects for internal business units and external clients. Proven expertise in Agile and Waterfall methodologies, effectively aligning project outcomes with strategic business objectives.
Responsible for spearheading the project of Coverage Increase for L1 incident resolution using IP Center Technology
Role included identifying new opportunities for L1 automations within internal IBM accounts to increase the project scope and coverage as well as ensuring smooth operations of active accounts
Account Wolters Kluwer
Role